Time sensitive travel allocation requests

Time sensitive travel allocation requests are for workers travelling to and from New Zealand to undertake time sensitive tasks in specified areas of work that will have significant consequences if not completed. You can apply if you meet our eligibility criteria and have an endorsement from a Government agency.

From 14 November 2021, the managed isolation period for international arrivals into New Zealand will reduce from 14 days to 7 days, followed by isolation at home until the result of a day 9 test has been received.

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About time sensitive travel allocation requests

This allocation process is for workers travelling to New Zealand to undertake time sensitive tasks in specified areas of work that will have significant consequences, whether human, social, environmental, economic or for New Zealand’s international relations and are unable to secure a Managed Isolation Allocation System voucher for their preferred date.

These allocations are also for workers who have been undertaking certain time sensitive tasks overseas and need to return to New Zealand.

Applications must be supported by an endorsement from a Government agency. Without an endorsement, your application will not be considered.

For further information about the application process, see ‘The application process’ section on this page.

Note: Very few time sensitive travel allocation requests will be granted, so we encourage travellers to book in early to the Managed Isolation Allocation System as it is the most effective way to guarantee your place.

If you are granted a time sensitive travel voucher allocation, non-New Zealand citizens or residents will also need a visa that allows you to enter and work in New Zealand. You will still need to complete 7 days in managed isolation.

Who can apply

You can submit a time sensitive travel allocation request if:

  • you are legally entitled to enter New Zealand under our current border conditions, and
  • you have received an endorsement from your relevant Government agency, and 
  • your travel is time-sensitive, and
  • you have registered in the Managed Isolation Allocation System and have been unable to book an allocation for the date you require, and
  • your circumstances fall within the criteria detailed below, and
  • you have attached evidence to support your application (see details below).

The threshold for time sensitive allocations is extremely high, and there is no guarantee that all applicants who meet the criteria will be granted an allocation under this process as there are limited vouchers available in each travel period.

Applications that would not be accepted include:

  • non-work related travel such as leisure travel or travel for personal reasons (including people who depart New Zealand for non-work related reasons, but who want to return to New Zealand for time-sensitive work)
  • commercial or business activities that can occur at any time or from a remote location.

From 1 November, 2021, health and disability workers are not eligible to apply for time sensitive travel allocations, and must instead apply for an MIQ space through the Ministry of Health. For eligibility information, and to apply for a place, please visit the Ministry of Health website.

Dedicated MIQ places for critical health and disability workers(external link) – Ministry of Health

Criteria

The work that you will be undertaking must fit all of the following 3 criteria to be considered for a time sensitive travel allocation.

Criteria 1:

The individual’s entry or return to New Zealand is required to enable work (whether or not the work is located in New Zealand) that is essential for:

EITHER:

a)  The continued operation or construction of critical infrastructure or lifeline utilities, which are of regional or national significance, in New Zealand or specified Pacific Islands (the Cook Islands, Niue, Tokelau, Samoa and Tonga); OR

b)  The continued operation of supply chains of regional or national significance for New Zealand or specified Pacific Islands (the Cook Islands, Niue, Tokelau, Samoa and Tonga); OR

c)  A critical health and disability service that is not, or soon will not be, practicably accessible for a local community or region in New Zealand or specified Pacific Islands (the Cook Islands, Niue, Tokelau, Samoa and Tonga); OR

d)  New Zealand’s national security, obligations under international law or international relations, including on the completion of national security, national interest or law enforcement duties overseas; OR

e) preventing lasting damage to New Zealand’s substantial economic interests;

Note: For the avoidance of doubt applications made under 1(e) may include both preserving New Zealand’s existing areas of economic strength and enabling new initiatives to transition New Zealand to a more productive, sustainable and inclusive economy.

OR

f) preventing significant disruption to government-funded, or partially government-funded, research programmes.

AND

Criteria 2:

There will be significant consequences, whether human, social, environmental, economic or for New Zealand’s international relations, unless the individual is guaranteed entry or return to New Zealand within the next allocation window.

AND

Criteria 3:

No reasonable alternative is available to enable the work to take place.

Charges for Managed Isolation

Find out more about charges for managed isolation

When you can apply

You must apply for a time sensitive travel allocation before you travel to New Zealand.

We are no longer accepting applications for arrivals in January and February 2022. We will invite applications for travel in March and April 2022 in due course.

Note: You must meet the criteria, and have an endorsement from a Government agency in order to be considered.

The application process

If you meet the eligibility criteria detailed above you can submit your application.

This process has 4 steps:

1. Complete your registration in the Managed Isolation Allocation System

Complete all passenger details for your individual or group registration in the Managed Isolation Allocation System.

Attempt to book your required date in the Managed Isolation Allocation System. If you cannot, proceed with the following steps.

Managed Isolation Allocation System(external link)

2. Collect evidence to support your application

Required documentation:

  • If you are not a New Zealand citizen or resident, a copy of your visa displaying your ability to enter and work in New Zealand

Note: You must hold a valid visa that allows you to enter and work in New Zealand at the intended time of travel.

Suggested additional documentation:

  • if you are a New Zealand citizen or resident, a copy of your New Zealand passport or residence visa.
  • details outlining the task that will be undertaken.
  • information that outlines the positive impact that this work will have for New Zealand, and
  • evidence of attempts made to reschedule the work to a date that can be found in the Managed Isolation Allocation System.

3. Request endorsement for your application

Complete an endorsement request form outlining the work that you will be undertaking.

Send your completed form to the agency below that best fits the industry that you are working in.

If the agency requires further information from you, they will respond to the email address that you sent the completed form from. They will tell you what information is required to gain their endorsement.

Time sensitive travel endorsement request form [PDF, 694 KB]

Include ‘Time sensitive travel’ in the subject line of your email.

Agency Contact
Ministry of Foreign Affairs and Trade DM-CPCD@mfat.govt.nz
Ministry for Primary Industries MPIBorderExceptions@mpi.govt.nz
Ministry of Education Student.Nomination@education.govt.nz
National Emergency Management Agency emergency.management@nema.govt.nz
Ministry of Transport essentialtransport@transport.govt.nz
NZ Customs Service Strategic.Coordination@customs.govt.nz
Ministry of Business, Innovation and Employment: Major Events majorevents@mbie.govt.nz
Ministry of Business, Innovation and Employment:
Energy and Resource Markets
ermpaatai@mbie.govt.nz
Ministry of Business, Innovation and Employment: Building and Construction MIQBuildingandConstruction@mbie.govt.nz
Ministry of Business, Innovation and Employment: International Screen Productions enquiries@nzfilm.co.nz
Ministry for Pacific Peoples contact@mpp.govt.nz
New Zealand Trade and Enterprise NZInchelp@nzte.govt.nz
Health and disability sector Apply for an MIQ space as a critical health and disability worker through the Ministry of Health website: Dedicated MIQ places for critical health and disability workers(external link)
Ministry of Culture and Heritage MIQsupport@mch.govt.nz

If the agency supports your application, they will provide you with an endorsement to attach to your application.

Without an endorsement from a relevant agency, we will not consider you for a time sensitive travel allocation.

4. Complete online application form in customer portal

Use the customer portal to apply for a time sensitive travel allocation to managed isolation:

  • click on the button link below to sign up to create an account, including a login and password.
  • once you have logged in, you can fill out your time sensitive allocation application form.
  • You will receive an email confirming your request has been received. 

There is no application fee for time sensitive travel allocations. 

A representative may use their own account in the customer portal to complete an application on behalf of a traveller. However, they must provide the same traveller details on the application form as were registered in the Managed Isolation Allocation System so that vouchers can be issued correctly.

You can return to the customer portal via this page at any time to check on the status of your application, or resume a draft request that you have saved. Bookmark the link below for quick access to the portal to see your application.

Note: This customer portal login is different from your Managed Isolation Allocation System login details you use to book your voucher.

Apply for a time sensitive travel allocation(external link)

Guide to the customer portal

For the best experience use a modern browser like Chrome, Edge, Firefox, Opera or Safari. Internet Explorer is no longer supported. 

Deadline for applications

Your travel period When you must apply by You will receive the outcome of your application
01 September to 31 October 2021 Application period closed Within the first 2 weeks of August
01 November to 31 December 2021 Application period closed Within the first 2 weeks of October
01 January to 28 February 2022 Application period closed Within the first 2 weeks of December
01 March to 30 April 2022 11:59pm 14 January 2022 Within the first 2 weeks of February

How applications are assessed

Applications for a time sensitive travel allocation are prioritised according to the significance of the impact of the work. Applications will be assessed based on the human, social, economic, environmental and governmental impact, as well as the time sensitivity of the work.

If your application is successful

You will receive an email confirming you have been allocated a time sensitive travel allocation at least 2 weeks prior to your departure date.

You will be sent a managed isolation voucher once the travel date has been confirmed.

If your application is declined

You will receive an email notifying you that your request has been unsuccessful. This will be at least 2 weeks prior to your intended travel date.

If you disagree with this outcome you can lodge a complaint.

Complaints procedure

Time sensitive travel applications by travel window

Travel window Jul-Aug 21 Sep-Oct 21 Nov-Dec 21 Jan-Feb 21
Traveller applications 0 221 691 398
Travellers eligible 0 183 652 TBC
Travellers approved from those eligible 0 175 546 TBC
Travellers declined 0 2 0 TBC
Travellers who arrived 0 171 TBC TBC
Rooms used 0 149 TBC TBC
Max rooms available to be allocated 400 400 400 800

The purpose of time sensitive travel is to provide certainty to activities which provide a broad benefit to New Zealand, particularly during periods of high demand for MIAS vouchers.  Applications are assessed on their individual merits, and subsequently compared to other applications within the same travel period in order to provide assurance that vouchers issued under this process will provide the most benefit to New Zealand. Any unused allocation is returned to the Managed Isolation Allocation System (MIAS) for returning New Zealanders to book.

Not shown in the above table are time sensitive travel applications withdrawn due to changed plans or being able to secure vouchers directly.

For more help

Contact us

What to expect in managed isolation

How to make a complaint

Last updated: 23 November 2021