Time sensitive travel allocation requests

Time sensitive travel allocation requests are for workers who are travelling to New Zealand to undertake time sensitive tasks in specified areas of work that will have significant consequences. You can apply if you meet our eligibility criteria and have an endorsement from a Government agency.

About time sensitive travel allocation requests

This allocation process is for workers who are travelling to New Zealand to undertake time sensitive tasks in specified areas of work that will have significant consequences, whether human, social, environmental, economic or for New Zealand’s international relations and are unable to secure a Managed Isolation Allocation System voucher for their preferred date.

Applications must be supported by an endorsement from a Government agency. Without an endorsement, your application will not be considered.

For further information about the application process, see ‘The application process’ section on this page.

Note: Very few time sensitive travel allocation requests will be granted, so we encourage travellers to book in early to the Managed Isolation Allocation System as it is the most effective way to guarantee your place. Should you be granted a time sensitive travel voucher allocation, non-New Zealand citizens or residents will also need a visa that grants a border exception. You will still need to complete 14 days managed isolation.

Who can apply  

You can submit a time sensitive travel allocation request if:

  • you are legally entitled to enter New Zealand under our current border conditions, and
  • you have received an endorsement from your relevant Government agency, and 
  • your travel is time-sensitive, and
  • you have registered in the Managed Isolation Allocation System and have been unable to book an allocation for the date you require, and
  • your circumstances fall within the criteria detailed below, and
  • you have attached evidence to support your application (see details below).

The threshold for time sensitive allocations is extremely high, and there is no guarantee that all applicants who meet the criteria will be granted an allocation under this process as there are limited vouchers available in each travel period.

Applications that would not be accepted include:

  • non-work related travel such as leisure travel or travel for personal reasons
  • commercial or business activities that can occur at any time or from a remote location.

Criteria

The work that you will be undertaking must fit all of the following 3 criteria to be considered for a time sensitive travel allocation.

Criteria 1:

The individual’s entry or return to New Zealand is required to enable work that is essential for:

Either:

a)  The continued operation or construction of critical infrastructure or lifeline utilities, which are of regional or national significance, in New Zealand or specified Pacific Islands; OR

b)  The continued operation of supply chains of regional or national significance for New Zealand or specified Pacific Islands; OR

c)  A critical health and disability service that is not, or soon will not be, practicably accessible for a local community or region in New Zealand or specified Pacific Islands; OR

d)  New Zealand’s national security, obligations under international law or international relations.

Criteria 2:

There will be significant consequences, whether human, social, environmental, economic or for New Zealand’s international relations, unless the individual is guaranteed entry or return to New Zealand within the next allocation window.

Criteria 3:

No reasonable alternative is available. 

Charges for Managed Isolation

Find out more about charges for managed isolation

When you can apply

You must apply for a time sensitive travel allocation before you travel to New Zealand.

Applications for travel in July and August 2021 have now closed. We will be accepting applications for travel in September and October 2021 from the beginning of July 2021.

Please return to this webpage in July for information regarding the application process. 

The application process

If you meet the eligibility criteria detailed above you can submit your application.

This process has 5 steps:

1. Complete your registration in the Managed Isolation System

Complete all passenger details for your individual or group registration in the Managed Isolation Allocation System.

Attempt to book your required date in the Managed Isolation Allocation System. If you cannot, proceed with the following steps.

Managed Isolation Allocation System(external link)

2. Complete the time sensitive travel allocation application form

The form is an editable PDF which you can fill out electronically on any computer, tablet or mobile phone. You can save the form to your files and email it to your endorsing agency. If you print and complete the form by hand, please print in block capitals so that we can accurately record your details.

Time sensitive travel allocation application form [PDF, 897 KB]

3. Provide evidence to support your application

Required documentation:

  • If you are a New Zealand citizen or resident, a copy of your New Zealand passport or residence visa.
  • If you are not a New Zealand citizen or resident, a copy of your visa displaying your ability to enter and work in New Zealand

Note: You must hold a valid visa that allows you to enter and work in New Zealand before you apply. Applications without a valid visa will not be considered.

Suggested additional documentation:

  • details outlining the task that will be undertaken.
  • information that outlines the positive impact that this work will have for New Zealand, and
  • evidence of attempts made to reschedule the work to a date that can be found in the Managed Isolation Allocation System.

4. Submit your application to agency

Submit your completed application form and supporting evidence to the agency below that best fits the industry that you are working in.

Include ‘Time sensitive travel’ in the subject line of your email.

Agency Contact
Ministry of Health Jacqueline.Blake@health.govt.nz
Ministry of Foreign Affairs and Trade Sophie.Chrisp@mfat.govt.nz
Ministry for Primary Industries info@mpi.govt.nz
Ministry of Education Dan.Smidt@education.govt.nz
National Emergency Management Agency emergency.management@nema.govt.nz
Ministry of Transport N.Paterson@transport.govt.nz
NZ Customs Service Paul.Williams@customs.govt.nz
Ministry of Business, Innovation and Employment: Major Events Drew.Naika@mbie.govt.nz
Ministry of Business, Innovation and Employment:
NZ Government Procurement
Nadine.Veitch@mbie.govt.nz
Ministry of Business, Innovation and Employment:
Energy and Resource Markets
Anna.Palmer-Oldcorn@mbie.govt.nz
Ministry of Business, Innovation and Employment: Building and Construction MIQBuildingandConstruction@mbie.govt.nz
Ministry for Pacific Peoples Tevaerangi.Minster@mpp.govt.nz

If the agency is supportive of your application, they will return a completed endorsement to you.

5. Submit your application to the time sensitive travel mailbox

Once you have received your endorsement, submit your application form, agency endorsement and supporting evidence by emailing this documentation to timesensitiveallocation@mbie.govt.nz.

Without an endorsement from a relevant agency, you will not be considered for a time sensitive travel allocation.

You will receive an email confirming your request has been received.

Note: In order to provide timely responses to applications, we will not process applications that are not in English. We require that all applications and evidence be provided in English.

There is no application fee for time sensitive travel allocations at this time.

A representative may complete this application on behalf of a traveller. However, they must provide the same traveller details on the application form as were registered in the Managed Isolation Accommodation System so that vouchers can be issued correctly.

Timeframes for receiving an outcome

Your travel period When you must apply You will receive the outcome of your application
01 July to 31 August 2021 10 May to 19 May 2021 Within the first 2 weeks of June
01 September to 31 October 2021 First 2 weeks of July 2021 Within the first 2 weeks of August
01 November to 31 December First 2 weeks of September Within the first 2 weeks of October

How applications are assessed

Applications for a time sensitive travel allocation are prioritised according to the significance of the impact of the work. Applications will be assessed based on the human, social, economic, environmental and governmental impact, as well as the time sensitivity of the work.

If your application is successful

You will receive an email confirming you have been allocated a time sensitive travel allocation at least 3 weeks prior to your departure date.

You will be sent a managed isolation voucher once the travel date has been confirmed.

If your application is declined

You will receive an email notifying you that your request has been unsuccessful. This will be at least 3 weeks prior to your intended travel date.

If you disagree with this outcome you can lodge a complaint.

Complaints procedure

For more help

Contact us

What to expect in managed isolation

How to make a complaint

Last updated: 26 May 2021