The managed isolation booking system
The Managed Isolation Allocation System is how travellers to New Zealand get a voucher for managed isolation. You will not be able to board your flight if you do not have a voucher confirming your place in managed isolation.
The system was implemented in October 2020 to ensure all returnees have a place booked in MIQ before they arrive.
We are currently experiencing the highest level of demand since the system was introduced.
MIQ will be rolling out a virtual lobby for the next room release on 20 September 9am (NZT) in the Managed Isolation Allocation System.
Timing of room releases
The lobby means that we will be able to announce in advance when room releases are happening (at least 24 to 48 hours before the room release).
We begin to release rooms online once airlines have confirmed their flight schedules with MIQ. We aim to start releasing rooms 4 to 6 months prior to arrival dates, with 40% of rooms initially released and the remaining 60% gradually released in batches each month up until arrival date. This timing is dependent on what is happening in the broader COVID-19 environment and is not always possible. We aim to hold 10% of rooms in reserve one month prior to arrival date, and release these 2 weeks before arrival to allow for flexibility in the system to respond to unexpected events.
High demand for MIQ spaces
We are experiencing the highest levels of demand and website traffic since the system was introduced, and there is finite capacity within the MIQ system.
We want everyone who wants to come home to be able to, but we have to do that in a safe, managed way to prevent Covid-19 entering the country. For New Zealand, that number is about 4,000 rooms a fortnight. New Zealanders can still come home but they may not be able to travel on the dates they would prefer.
In periods of high demand, some people will miss out on securing an MIQ voucher, regardless of the system that is used.
People overseas who have been unable to book a place in MIQ and who need to travel urgently can apply for an emergency allocation provided they meet set criteria.
Improvements to the system
The Managed Isolation Allocation System is constantly being reviewed and improved. So far, we’ve made about 200 changes - some are to do with security and system performance, and others are to improve user experience.
The new lobby process will make booking more transparent and will create a more level playing field for people trying to access the booking site.
The lobby also means we can let people know in advance when room releases are happening.
If you've made a mistake on your voucher
If you need to update some information on your allocation, such as misspelling a name, or incorrect passport details, email a copy of your voucher and your requested changes to:
Vouchers are non-transferrable - this means you cannot change any details which change the identity of the traveller. This is to prevent creating a secondary market in which vouchers can be traded or sold.
For further help using the Managed Isolation Allocation System, contact the MIQ Service Centre.