Special allocation requests

A Special Allocation Request is a last resort option for when there is no availability in the Managed Isolation Allocation and you need to arrive on, or by a certain date, and you have tried all possible dates.

If your flight is scheduled to fly within three months and you can't find your flight number listed in the Managed Isolation Allocation System, please first contact your airline to confirm your flight. If the airline confirms that your flight is still active, you may then raise a Special Allocation Request.

For more information contact the MIQ service centre, details are on the contact us page.

Sometimes there will be no places available in the Managed Isolation Allocation System for particular dates when travellers need to arrive in New Zealand. We have some places reserved specifically for emergencies and urgent travel, and for New Zealand citizens and permanent residents who may be experiencing long delays in returning to New Zealand.

To be allocated one of these places you will need to complete and submit the online form for a Special Allocation Request. Applications will be assessed on a case by case basis, and places will be allocated to travellers based on a number of factors, including the reason for travel and the urgency of the request.

It is important to note that not all requests will be granted, so we encourage travellers to book in early to the Managed Isolation Allocation System as it is the most effective way to guarantee your place.

The process

1. Check eligibility

You can only lodge a Special Allocation Request if you could not find an available place in the Managed Isolation Allocation System for your required arrival date and you meet either Category One or Category Two as follows:

Category One: You have a time-critical reason for entering New Zealand on or by a certain date

OR

Category Two: You are a New Zealand citizen or permanent resident (most residence class visa holders) faced with a long delay in returning to New Zealand due to a lack of availability of places within the Managed Isolation Allocation System.

If your situation does not fit into either of these categories you are not eligible to lodge a Special Allocation Request. Please use the Managed Isolation Allocation System and secure a place in managed isolation from the dates available in the system.

2. Complete and submit application

  1. Complete all passenger details in your individual or family group registration in the Managed Isolation Allocation System.
  2. Complete the application form [PDF, 1.1 MB]
  3. Submit your application, along with any supporting evidence, to specialallocation@miq.govt.nz

You will receive an email within 1 working day (NZST) confirming your request has been received.

3. Get confirmation of result

Your application will be evaluated on the basis of need and urgency.

You will be informed of the outcome of your application via the email address you provide in your application form.

Please remember, not all applications will be granted.

Who is eligible to apply?

Anyone who:

  • has the legal right to enter New Zealand; and
  • believes they have a valid reason for entering New Zealand within a specified time period or date; and
  • is unable to secure their place in the Managed Isolation Allocation System within their specified time period or on, or by a certain date and has exhausted alternative date options.

Am I required to be a New Zealand citizen or resident to submit this request?

  • A request for entry under Category One (time-critical reason) does not require you to be a New Zealand citizen or permanent resident, however you must be legally able to enter New Zealand.
  • Applications under Category Two are only available to New Zealand citizens and permanent residents and their immediate family members.

What category should I apply under?

Your reason to apply must fit under one of the two categories

  1. Category One – You have a time-critical reason for entering New Zealand on or by a certain date
  2. Category Two – You are a New Zealand citizen or permanent resident (most residence class visa holders) faced with a long delay in returning to New Zealand due to a lack of availability of places within the Managed Isolation Allocation System.

Time-critical reasons for applying might include:

  • Flight number for booked flight, that is within the next three months, is not in the Managed Isolation Allocation System and the airline has confirmed that the flight is still valid
  • A need for medical treatment
  • A threat or risk to your physical or mental health, safety or wellbeing
  • To grieve with family following the death of a close family member, following managed isolation
  • To spend time with a close family member at the end of their life, or through serious illness or accident, following managed isolation
  • Flights booked prior to the Managed Isolation Allocation System being implemented and a lack of availability in the Managed Isolation Allocation System for that date
  • A change in flight (direct or connecting) or flight times by the airline more than 72 hours prior to departure, and the Managed Isolation Allocation System shows no available places for your new arrival date
  • To commence employment or a long-term study programme by a certain date
  • Unable to legally remain in your country of residence beyond a fixed date (eg expiry of visa)
  • A lack of travel options (eg travelling from or connecting through a location with infrequent or unpredictable transportation options)
  • An urgent need to address humanitarian or development concerns in the Pacific
  • To reunite with immediate family (eg partner or dependents) following a prolonged period of separation
  • Financial hardship

The second category is for applications from New Zealand citizens and permanent residents (most residence class visa holders)and their immediate family members, only. To be eligible, a New Zealand citizen or permanent resident must be facing the prospect of a lengthy delay in returning to New Zealand due to a lack of places online in the Managed Isolation Allocation System.

For example: Jane Smith, a New Zealand citizen, wants to return to New Zealand immediately. However, there are no available places in the Managed Isolation Allocation System that match possible flights for the next two months.

If you believe you have a valid reason not listed above, please provide a detailed explanation in Section B, Question 3 of the application form.

What if I am eligible under both categories?

Please apply under Category One (time-critical reason) and provide supporting details about the delay or the difficulties you are facing in returning to New Zealand in Section B, Question 3 of the application form.

How to complete my application

What supporting information should I provide?

You should provide any information that will help us assess your need to enter New Zealand.

Information to support your application could include:

Application reason Suggested supporting information

Flight number not available in the Managed Isolation Allocation System and the flight is within three months.

Evidence of flight details and itinerary

Urgent need for medical treatment

  • Timing of any scheduled appointments/procedures
  • Impact of a delay in travelling to New Zealand
  • A letter from a doctor, hospital or hospice that supports your application

A threat or risk to your physical or mental health, safety or wellbeing

  • Impact of a delay in travelling to New Zealand

To grieve with family following the death of a close family member

  • Timing of any tangihanga or funeral
  • Copy of a death certificate, death notice or letter from a funeral director

To spend time with a close family member at the end of their life, or through serious illness or accident

  • A letter from a doctor, hospital or hospice that supports your application

To commence employment or a long-term study programme by a certain date

  • Evidence of a start date of employment or study
  • A letter or some other form evidence provided by your employer or education facility of your need to be in the country by a certain date
  • Any evidence of any attempts to change start date

Unable to legally remain in your country of residence beyond a fixed date (eg expiry of visa)

  • Evidence of inability to remain (eg copy of visa)

A lack of travel options (e.g. travelling from or connecting through a location with infrequent or unpredictable transport options)

  • Details of attempts to source travel options
  • Impact of a delay travelling to New Zealand

An urgent need to address humanitarian or development concerns in the Pacific

  • Impact of a delay travelling to New Zealand
  • Supporting documentation from a Pacific Island government or the New Zealand Ministry of Foreign Affairs and Trade

To reunite with immediate family (eg partner or dependents)

  • Details of family situation
  • Details and any supporting evidence (eg cancelled flight bookings) of any delays to date in reuniting immediate family

Financial hardship

  • Impact of a delay travel to New Zealand
  • Any supporting evidence of financial hardship

Flights booked prior to the Managed Isolation Allocation System being implemented

  • Evidence of flight booking with date of purchase

A change in flights (direct or connecting) by the airline after securing a voucher which will change arrival time by more than 72 hours and no spaces are available for the new date in the Managed Isolation Allocation System

  • Evidence that original flight has been rescheduled

Waiting a lengthy time before an allocation is available in the Managed Isolation Booking System

  • Earliest possible date available
  • Any factors that influence your ability to return (eg flight availability)

How does the process work?

How should I submit my form?

You can fill out your form on a device or by printing and writing on the form. Save or print a copy of the form.

Special Allocation Request form [PDF, 1.1 MB]

Include supporting evidence, such as a doctor’s letter, as attachments.

Once fully completed, send the form to specialallocation@miq.govt.nz.

We will only accept forms that are in PDF, JPEG or PNG format.

How long will I need to wait for a decision?

You will receive an email confirming your application has been received within 1 working day (NZDT).

Your application will be processed according to the urgency of your application. It is important to note that not all applications will be successful.

Urgent application

If you are departing for New Zealand within seven days of applying, please note in Section A, Question 2 of the application form that a decision is needed urgently. These applications will be processed within 1 working day (NZST) from receipt of a completed application.

Standard application

All other applications will be processed within 5 working days (NZST) from receipt of a completed application.

How are the applications evaluated?

Applications for a Special Allocation Request are assessed on a case-by-case basis, taking into account each person’s individual circumstances and reasons for travel. There is no single rule that applies to everyone, and applications will be evaluated according to a number of factors, such as a returnee’s vulnerability and the need to enter into New Zealand on or by a specific date.

What happens if my application is successful?

You will receive an email confirming you have been allocated a place in managed isolation and with the information you need on what to do next.

What can I do if my application is declined?

If you don’t agree with the outcome you can lodge a complaint.

How to make a complaint

You will need to use the Managed Isolation Allocation System to get a voucher confirming your place in managed isolation. This will be a legal requirement for those arriving in New Zealand on or after 3 November 2020. Please select an arrival date where there is availability in the system that is closest to your preferred arrival date.

Managed Isolation Allocation System

Can a friend, family member or travel agent submit a Special Allocation Request on behalf of someone else?

Yes.

Is there a cost associated with applying?

No.

Will you cancel a returnee’s allocation in a managed isolation facility because someone else has a more urgent need?

No.

Where can I go for more help?

For help using the Managed Isolation Allocation System, contact the MIQ Service Centre

What to expect in managed isolation

How to make a complaint

If your flight is rescheduled or cancelled

Travellers whose arrival date in New Zealand has changed due to a flight rescheduling or a cancellation should use the Special Allocation Request form to apply for a new voucher only if:

  • their flight has been rescheduled or cancelled by the airline more than 72 hours before departure, and
  • the Managed Isolation Allocation System shows no available places for their new arrival date.

Special Allocation Request form [PDF, 1.1 MB] – save this or print it to fill it in

If your flight is cancelled or rescheduled within 72 hours of departure, or en-route during a multi-stop flight, you do not need to cancel your allocation. You will be assisted by the airline when you check-in.

Last updated: 15 October 2020