Cancelled or rescheduled flights

Find out what you need to do if your flights are cancelled or rescheduled.

Update 12 January 2022: Due to current capacity constraints, we are only able to consider rebooking travellers to arrive within 24 hours either side of your existing arrival date. We will do our best to accommodate people where possible, however current capacity constraints may mean we cannot accommodate everyone. If your flight has been rescheduled or cancelled by the airline, please work with them or another airline to rebook on a flight that arrives within 24 hours of the original date, or put your flight into credit or refund.

Once the change has been confirmed, please email us with evidence of the cancelled flight and your original voucher, and your new confirmed flight.

Email us at: flightchanges@miq.govt.nz

Unplanned disruption to your flight

If there is an unplanned disruption to your flight close to departure time (e.g. a delay due to mechanical issues), the airline will work with the New Zealand Government to manage the rescheduling of your allocation with your new flight details.

We will allow the airline to board you with your existing voucher in these rare situations, as we recognise that you may already be at the airport or in transit. However, we do recommend that you check the system for any updates to your voucher where possible. 

If your flight change means you arrive on a different date

If your airline changes your flight details more than 48 hours in advance of your departure (e.g. your flight that was due to depart in 3 days and now departs in 4 days), the airline will need to work with the New Zealand Government to ensure that there is space for you in managed isolation at the new arrival time.

Due to current capacity constraints, we are only able to consider rebooking travellers to arrive within 24 hours either side of your existing arrival date. We will do our best to accommodate people where possible, however current capacity constraints may mean we cannot accommodate everyone. If your flight has been rescheduled by the airline, please work with them or another airline to rebook on a flight that arrives within 24 hours of the original date, or put your flight into credit or refund.

You will need to download an updated voucher for the new flight. Please check the system as close as possible to your new flight to ensure we have time to process these updates.

If you have queries about changes to your flight, please email a copy of your original flight ticket and your voucher, and details of the new flight numberto:

flightchanges@miq.govt.nz

If your flight is changed, but you arrive on the same date

If your airline changes your flight number more than 48 hours in advance of your departure, and you still arrive on the same date, the airline will need to advise the New Zealand Government of these changes, so that we can update the system. You will then be able to download an updated voucher.

If your new flight arrives on the same date as your existing voucher, you can update your flight details yourself by selecting the ‘Change flight’ option in step 3 of your registration.

If you have queries about changes to your flight number, please email a copy of your original flight ticket and your voucher, and details of the new flight number to:

flightchanges@miq.govt.nz

Cancelled flights

If your airline cancels your flight we recommend that you always contact your airline first to check if they have made any arrangements with us to reschedule your allocation. If your airline cancels your flight and has not contacted us to reschedule your allocation to another flight, you have 2 options:

  1. If you book a new flight which arrives in New Zealand on the same day as your original flight, you can update your flight details in the Managed Isolation Allocation System by selecting the 'Change flight' option in step 3 of your registration. 
  2. If you cannot find a new flight on the same day, you will need to find a new flight which lands within 24 hours either side of your original date. Due to current capacity constraints, we are only able to consider rebooking travellers to arrive within this timeframe. We will do our best to accommodate people where possible, however current capacity constraints may mean we cannot accommodate everyone. Once the change has been confirmed, please email us with evidence of the cancelled flight and your original voucher, and your new confirmed flight.
    Email us at: flightchanges@miq.govt.nz 
Last updated: 17 August 2021