How to get your voucher

Find out about the process to get a managed isolation voucher.

The process

There is a 4-step process to get a Managed Isolation Allocation voucher.

You can either book a voucher for yourself and your group, or you can get a third party (e.g. family, friend, travel agent) to book one for you. There are different processes for each of these options, which are detailed below.

We allow third parties to monitor the website on behalf of other people and secure vouchers when spaces become available, as we understand there may be people who are unable to operate or use the site.

If you want to use a third party to help you secure a voucher, we encourage you to make sure it is a reputable person or company - e.g. an established travel agent, and that they are not breaching, or encouraging you to breach, the Terms of Use – this could include requiring you to share usernames or passwords or by using programmes which are not allowed by the Terms of Use.

Anyone sharing their username and password with others, or using non-standard web browsers, is in breach of our Terms of Use and is subject to suspension from the system, and any dates reserved or vouchers secured may be cancelled.

If third parties have breached the Terms of Use, accounts linked to the breaches are subject to suspension from the system, and any dates reserved or vouchers secured may be cancelled.

Booking a voucher for yourself and your group

1. Create a registration for an individual passenger or a group travelling together

Enter your passenger details if you are an individual travelling or enter everyone’s details if you are travelling as a group/couple. Couples are considered a group and need to complete a 'family registration'.

2. Check flight checker and then hold accommodation

Make sure you check the flight checker on the website before selecting the intended day of arrival in New Zealand. The flights shown in the flight checker are what you will be able to choose from when confirming your voucher. Once you hold your date, this will be held for 48 hours while you book your flights.

No spaces available for your preferred arrival date?

Spaces in managed isolation are extremely limited. Rooms are gradually released in batches over several weeks and months to help people in different time zones and to help manage the number of users on the site at any one time. More spaces may become available so we recommend you continue checking the Managed Isolation Allocation System for your preferred date.

Unfortunately, MIQ do not have the ability to book a space or find available dates on your behalf.

3. Book and pay for your flights

You need to make sure that the date the flight arrives in New Zealand matches the date you held in Step 2 above.

It is important to book and pay for your flights before you return to the Managed Isolation Allocation System to secure your voucher. Once you have booked and paid for your flights, you can return to the website and enter these flight details into the system to secure your voucher.

Flight number not listed?

Your flight may be operating under multiple flight numbers from different airlines. The flight number that is required to obtain a Managed Isolation Allocation System voucher is the final flight arriving into New Zealand. If the flight is not listed, please check with your airline for your flight details and ask them to update their flight schedule with us.

We load flight data once we are confident of its reliability. Due to the international upheaval to air travel caused by COVID-19, flight data a few months out can be very changeable. MIQ is in constant liaison with airlines who advise us of the changes to flights.

4. Print or download the voucher

Once the allocation has been confirmed, the voucher will be instantly emailed to the email address that was entered for the registration. Airlines will ask travellers to present their voucher, either a printed physical copy or on their mobile device, before boarding their flight. A group travelling together will be issued a single voucher for all passengers in the group.

The system will allocate you, or you and your family/group, to a managed isolation facility for a 14-day stay.

You will not be able to choose the city or facility where you isolate. Passengers on the same flight are typically allocated to the same managed isolation facility, except those assessed as having a higher risk of COVID-19, who will enter quarantine.

Booking a voucher on behalf of someone else

It is a breach of the Terms of Use to share usernames and passwords. This means if you are booking on behalf of someone else, you need to set up your own registration and the traveller needs to provide their travel details to you (name, passport number, etc with consent to use this information). Please follow the 4-step process below.

1. Create a registration in your name

Once you have done this, you can then enter the details of the traveller(s), including their names, passport numbers etc. Couples are considered a group and you will need to complete a 'family registration' for them.

2. Check flight checker and then hold accommodation

Make sure you check the flight checker on the website before selecting the intended day of arrival in New Zealand. The flights shown in the flight checker are what you will be able to choose from when confirming the voucher. Once you hold your date, this will be held for 48 hours while you or the traveller(s) book flights.

No spaces available for your preferred arrival date?

Spaces in managed isolation are extremely limited. Rooms are gradually released in batches over several weeks and months to help people in different time zones and to help manage the number of users on the site at any one time. More spaces may become available so we recommend you continue checking the Managed Isolation Allocation System for your preferred date.

Unfortunately, MIQ do not have the ability to book a space or find available dates on your behalf.

3. Book and pay for flights

You need to make sure that the date the flight arrives in New Zealand matches the date you held in Step 2 above.

It is important that flights are booked and paid for before you return to the Managed Isolation Allocation System to secure the voucher. Once flights have been booked and paid for, you can return to the website and enter these flight details into the system to secure the voucher.

Flight number not listed?

The flight may be operating under multiple flight numbers from different airlines. The flight number that is required to obtain a Managed Isolation Allocation System voucher is the final flight arriving into New Zealand. If the flight is not listed, please check with the airline for the flight details and ask them to update their flight schedule with us.

We load flight data once we are confident of its reliability. Due to the international upheaval to air travel caused by COVID-19, flight data a few months out can be very changeable. MIQ is in constant liaison with airlines who advise us of the changes to flights.

4. Print or download the voucher

Once the allocation has been confirmed, the voucher will be instantly emailed to the email address that was entered for the registration – this should be your email address, not the traveller’s, as per the instructions in Step 1. Airlines will ask travellers to present their voucher, either a printed physical copy or on their mobile device, before boarding their flight. A group travelling together will be issued a single voucher for all passengers in the group.

The system will allocate the traveller(s) to a managed isolation facility for a 14-day stay.

Travellers will not be able to choose the city or facility where they isolate. Passengers on the same flight are typically allocated to the same managed isolation facility, except those assessed as having a higher risk of COVID-19, who will enter quarantine.

If you've made a mistake on your voucher

If you need to update some information on your allocation, such as misspelling of name, or passport details, email a copy of your voucher and your requested changes to:

flightchanges@miq.govt.nz

Vouchers are non-transferrable - this means you cannot change any details which change the identity of the traveller. This is to prevent creating a secondary market in which vouchers can be traded or sold.

Last updated: 17 August 2021