How to book children and young people travelling on their own into MIQ

Unaccompanied children and young people can book their own stay in MIQ via the Managed Isolation Allocation System (MIAS), or their legal guardian can do this on their behalf.

Note: In almost all cases, children under 14 staying in MIQ must be joined by a parent, guardian, or a designated approved caregiver.

Young people aged 14-17 should be joined by a parent, guardian, or approved caregiver.

How to join a child or young person in MIQ

Step 1: Book a voucher in the Managed Isolation Allocation System

If you are booking on behalf of an unaccompanied child or young person, you must enter the details of the person travelling.

Book a voucher using the Managed Isolation Allocation System(external link)

Step 2: Apply for an exemption to join someone in managed isolation

Find out more about applying for an exemption to join someone in managed isolation

Responsibility for unaccompanied children and young people

MIQ cannot directly supervise unaccompanied young people. It is the responsibility of legal guardians to make sure that people aged under 18 are not unreasonably left unsupervised.

If you are not willing or able to arrange someone to join your child in MIQ, you should contact us after booking a voucher, to discuss your child’s situation.

Meeting your child or young person

MIQ will contact the parent or caregiver the day before flight arrival to arrange a meeting point.  The process to meet the child and young person depends on their age and which airport they arrive at.

Further assistance

If you have problems arranging for yourself or another guardian or suitable approved caregiver to join your child in MIQ, or if you have any other questions, contact us:

  • call us on +64 4 931 5720 if you’re overseas (rates will apply) or 0800 476 647 if you’re in New Zealand (calls are free), or
  • submit your enquiry, feedback or suggestion using our form:

    Enquiry, feedback and suggestion form

Last updated: 04 June 2021