Emergency allocation requests

Space in managed isolation is extremely limited. For this reason, if you have been unable to book your preferred date in the Managed Isolation Allocation System, the criteria for requesting an Emergency Allocation have been restricted.

It is important to note that very few Emergency Allocation requests will be granted, so we encourage travellers to book in early to the Managed Isolation Allocation System as it is the most effective way to guarantee your place.

Who is eligible to apply?

You can apply for an emergency allocation if you are a NZ citizen or resident-class visa holder who has an imminent threat to your life or serious risk to health, which requires urgent travel to New Zealand.

The process

1. Check eligibility

You can only submit an emergency allocation request if you meet both of the following criteria:

  • You are a New Zealand citizen or resident-class visa holder
  • You have an imminent threat to your life or serious risk to health, which requires urgent travel to New Zealand.

2. Complete and submit application

  1. Complete all passenger details in your individual or family group registration in the Managed Isolation Allocation System.
  2. Complete the application form [PDF, 845 KB]
  3. Submit your application to specialallocation@miq.govt.nz

You will receive an email within 1 working day (NZST) confirming your request has been received.

3. Receive outcome

You will be informed of the outcome of your application via the email address you provide in your application form.

How does the process work?

How should I submit my form?

You can fill out your form on a device or by printing and writing on the form. Save or print a copy of the form.

Emergency allocation request form [PDF, 845 KB]

Once fully completed, send the form to specialallocation@miq.govt.nz.

We will only accept forms that are in PDF, JPEG or PNG format.

How long will I need to wait for a decision?

We will endeavour to process applications which meet the criteria within 1 working day (NZDT). If we need further information to consider your application, we will contact you as quickly as possible to request this.

How are the applications evaluated?

Applications for an emergency allocation are assessed on a case-by-case basis, taking into account each person’s individual circumstances.

What happens if my application is successful?

You will receive an email confirming you have been allocated a place in managed isolation and with the information on what to do next.

What can I do if my application is declined?

If you don’t agree with the outcome you can lodge a complaint.

How to make a complaint

Can a friend, family member or travel agent submit an Emergency Allocation Request on behalf of someone else?

Yes.

Is there a cost associated with applying?

No.

Will you cancel a returnee’s allocation in a managed isolation facility because someone else has a more urgent need?

No.

Where can I go for more help?

For help using the Managed Isolation Allocation System, contact the MIQ Service Centre

What to expect in managed isolation

How to make a complaint

Last updated: 04 November 2020