Secure your place in managed isolation

Almost all travellers are legally required to have a voucher confirming their place in managed isolation before boarding their flight. Air passengers from the Cook Islands, Niue and Australia can travel quarantine-free to New Zealand.

Travellers from and transiting through very high risk countries

New measures are in place for travellers from very high risk countries

Full list of very high risk countries(external link) — Unite against COVID-19

Travel to New Zealand from very high risk countries is temporarily limited to New Zealand citizens, their partners and/or dependent children, and parent(s) of a dependent child where the child is a New Zealand citizen.

Permitted travellers (identified above) from very high risk countries will be required to provide evidence of a negative nasopharyngeal RT-PCR (PCR) test from a government-approved laboratory, taken 72 hours prior to travel. This will replace the usual pre-departure test requirement in place for high risk countries. Visit the Ministry of Health website for a list of government-approved laboratories for each country.

COVID-19: Advice for travellers(external link) — Ministry of Health

All other travellers must have been outside a very high risk country for the 14 days immediately prior to travel to New Zealand. Airside transit is allowed through a very high risk country.

There will be further information available in due course if you do not fit the eligibility criteria to travel to New Zealand from a very high risk country.

Quarantine-free travel

Quarantine-free travel is available:

  • between Australia and New Zealand
  • between the Cook Islands and New Zealand.
  • one-way from Niue to New Zealand

Find out more about quarantine-free travel

What is the Managed Isolation Allocation System?

The Managed Isolation Allocation System is an online portal for everyone travelling to New Zealand to secure their place in a managed isolation facility before they board their flight.

There is no fee for getting a voucher. However, some people will be charged for their stay in managed isolation or quarantine.

Find out more about charges for managed isolation

You must have a Managed Isolation Allocation System voucher securing your place in a managed isolation facility or you will not be able to board your flight, unless you are exempt from using the system.

If you have tested positive for COVID-19 as part of the pre-departure testing requirements, you will not be able to travel to New Zealand at this time. You will need to cancel your voucher in MIAS and obtain another one for a date that will meet your travel needs when you are well.

Why do we need the allocation system?

The Managed Isolation Allocation System allows us to better match the number of people flying into the country with the availability in managed isolation facilities, and ensure the number of people arriving does not exceed the available rooms.

People using the Managed Isolation Allocation System will be able to note dietary requirements, accessibility considerations, select double or twin rooms, and list any other needs or requests. By having this information in advance, the managed isolation facilities will be better able to support the different needs of people during their stay.

Does a voucher give me automatic entry to NZ?

No, securing a Managed Isolation Allocation System voucher does not give you entry permission to New Zealand. You will still need to be exempt from New Zealand's border restrictions or have been granted a border exception and hold a valid visa to be able to travel to New Zealand.

Find out more about New Zealand's border restrictions(external link) — Immigration New Zealand

How to get your voucher

You can get your voucher by registering on the Managed Isolation Allocation System online portal(external link).

There is a four-step process to get your Managed Isolation Allocation Voucher:

1. Create a registration for an individual passenger or a family travelling together

Enter passenger details of the individual or everyone in the group travelling together. Couples should complete a 'family registration'.

2. Hold accommodation

Select the intended day of arrival in New Zealand for the individual or group. A 14-day stay in managed isolation, starting on this day, will be held for 48 hours while they book their flights.

No spaces available for your preferred arrival date?

Spaces in managed isolation are extremely limited, but more may become available as travel plans change. We recommend you continue checking the Managed Isolation Allocation System for your preferred date.

Unfortunately, we do not have the ability to book a space or find available dates on your behalf.

3. Book flights, ensuring the date the flight arrives in New Zealand matches the date entered in the Managed Isolation Allocation System

Return to the website and enter these flight details into the system to confirm the managed isolation allocation.

Flight number not listed?

Your flight may be operating under multiple flight numbers from different airlines. The flight number that is required to obtain a Managed Isolation Allocation System voucher is the final flight arriving into New Zealand. If the flight is not listed, please check with your airline for your flight details and ask them to update their flight schedule with us.

We are continuing to load flight data once we are confident of its reliability. Due to the international upheaval to air travel caused by COVID-19, flight data a few months out can be very changeable. MIQ is in constant liaison with airline carriers who advise us of the changes to flights.

4. Print or download the voucher

The voucher will also be instantly emailed once the allocation has been confirmed. Airlines will ask travellers to present their voucher, either a printed physical copy or on their mobile device, before boarding their flight. A group travelling together will be issued a single voucher for all passengers in the group.

The system will allocate you, or you and your family, to a managed isolation facility for a 14-day stay.

You will not be able to choose the city or facility where you isolate. Passengers on the same flight are typically allocated to the same managed isolation facility, except those assessed as having a higher risk of COVID-19 who will enter quarantine.

If you've made a mistake on your voucher

If you need to update some information on your allocation, such as misspelling of name, or passport details, email:

flightchanges@miq.govt.nz and include in your email a copy of your voucher and your requested changes.

Cancelled or rescheduled flights

Unplanned disruption to your flight

If there is an unplanned disruption to your flight close to departure time (e.g. a delay due to mechanical issues), the airline will work with the New Zealand Government to manage the rescheduling of your allocation with your new flight details.

We will allow the airline to board you with your existing voucher in these rare situations, as we recognise that you may already be at the airport or in transit. However, we do recommend that you check the system for any updates to your voucher where possible or if you are unsure. 

If your flight change means you arrive on a different date

If your airline changes your flight details more than 48 hours in advance of your departure (e.g. your flight that was due to depart in 3 days and now departs in 4 days), the airline will need to work with the New Zealand Government to ensure that there is space for you in managed isolation at the new arrival time.

You will need to download an updated voucher for the new flight. Please check the system as close as possible to your new flight to ensure we have time to process these updates.

If you have queries about changes to your flight, please email flightchanges@miq.govt.nz with a copy of your original flight ticket and your voucher, and details of the new flight number.

If your flight is changed, but you arrive on the same date

If your airline changes your flight number more than 48 hours in advance of your departure, and you still arrive on the same date, the airline will need to advise the New Zealand Government of these changes, so that we can update the system. You will then be able to download an updated voucher.

If your new flight arrives on the same date as your existing voucher, you can update your flight details yourself by selecting the ‘Change flight’ option in step 3 of your registration.

If you have queries about changes to your flight number, please email: flightchanges@miq.govt.nz with a copy of your original flight ticket and your voucher, and details of the new flight number.

Cancelled flights

If your airline cancels your flight we recommend that you always contact your airline first to check if they have made any arrangements with us to reschedule your allocation. If your airline cancels your flight and has not contacted us to reschedule your allocation to another flight, you have 2 options:

  1. If you book a new flight which arrives in New Zealand on the same day as your original flight, you can update your flight details in the Managed Isolation Allocation System by selecting the 'Change flight' option in step 3 of your registration. 
  2. If you find a new flight which lands on any other day email flightchanges@miq.govt.nz with evidence of your original flight and voucher, notification from your airline of your cancelled flight, and details of your proposed new flight. Please contact us before you book your new flight and give us a few alternative dates so we can help you. We cannot guarantee arrival on your preferred dates due to space in our facilities being very limited. We will confirm back to you what we can offer and then you can proceed to book your flight.

How many vouchers should you get?

If you are travelling alone, complete an ‘individual registration’ and receive one voucher.


If you are travelling as a couple, family or travel party of 12 people or fewer and wish to be located in the same facility, please complete a ‘family registration’ for everyone in your group and receive one voucher.

Please note: The maximum number of people that can stay in 1 room is 4 (2 adults and 2 children) and the maximum number of people that can operate as 1 bubble is 8. The bubble can only exist across 2 rooms and these rooms must be connected or directly adjacent. This will not always be possible and will be dependent on availability at the facility.


If you are travelling as part of a family group of 13 people or more and wish to be located in the same facility, you'll need to complete 2 or more family registrations. You'll receive 1 voucher for each family registration.

Please note: The maximum number of people that can stay in 1 room is 4 (2 adults and 2 children) and the maximum number of people that can operate as 1 bubble is 8. The bubble can only exist across 2 rooms and these rooms must be connected or directly adjacent. This will not always be possible and will be dependent on availability at the facility.


If you are travelling with people who will not be sharing rooms, you'll each need to complete an ‘individual registration’. You'll each receive your own voucher. Only complete a ‘family registration’ if everyone in the group wishes to share rooms for the duration of their managed isolation.


Travellers will be asked by airlines to present their Managed Isolation Allocation Voucher at check-in or when boarding their flight to New Zealand using either a printed physical copy or on their mobile device.

Travellers may also be asked to show their voucher at transit points on their journey to New Zealand.

When should you use the allocation system?

Before you book your flights you should first check the Managed Isolation Allocation System to see if there are spaces available for the time you plan to arrive in New Zealand.

You will not be able to board your flight if you do not have a voucher confirming your place in managed isolation.

Travellers will be asked by airlines to present their Managed Isolation Allocation Voucher at check-in or when boarding their flight to New Zealand using either a printed physical copy or on their mobile device.

Travellers may also be asked to show their voucher at transit points on their journey to New Zealand.

Flights purchased before the allocation system went live

All travellers are required to present a Managed Isolation Allocation Voucher in order to board their flight, regardless of when their flight was booked, unless they are exempt from using the allocation system.

Find out who is exempt from using the allocation system

If you purchased your flights before the allocation system went live you need to register an account on the Managed Isolation Allocation System, enter your passenger details and select your intended date of arrival.

This will ensure there are rooms available for a 14-day stay in managed isolation from the day you want to arrive in New Zealand.

Find out what to do if your arrival date is not available in the allocation system

Find out what to do if your flight number isn't listed

Who doesn't need to use the allocation system to enter NZ?

A small number of people will be exempt from using the Managed Isolation Allocation System and from presenting a voucher or other confirmation of allocation when boarding their flight. Where these individuals are required to enter managed isolation or quarantine, their allocations will be managed separately.

These passengers may be asked at check-in or when boarding to provide evidence of their exemption, such as ID or a letter of exemption.

People who do not need a voucher when boarding a flight to New Zealand:

  • Transit passengers less than 24 hours (staying airside)
    • Evidence required: A ticket out of New Zealand in less than 24 hours from arrival.
  • Diplomatic and consular officials
    • Evidence required: Diplomatic visa
  • Foreign aircrew and New Zealand Aircrew members who stay airside, and who stayed airside in any country they transited through
    • Evidence required: Must be on the Crew manifest or have confirmation from the airline that they are repositioning, have confirmation that they have stayed airside en-route to NZ, and have confirmation that they are crewing out on the next flight
  • Arrivals from Antarctica
    • Evidence required: Evidence of association with Antarctic programme
  • Arrivals from an aircraft that left NZ and was turned around in the air (e.g. mechanical failure) and didn’t land anywhere outside NZ
    • Evidence required: None required
  • Person whose place of isolation or quarantine is not a managed isolation facility (e.g. exception granted that says they can use another place of isolation or quarantine)
    • Evidence required: Official confirmation of exemption
  • New Zealand aircrew returning to New Zealand, who comply with the key safety standards while outside New Zealand
    • Evidence required:  Crew manifest or confirmation from the airline that they are repositioning.
  • Medical attendants assisting with a medical air transfer to New Zealand, who stay airside (arriving with patient or returning from assisting patient)
    • Evidence required: Official Letter confirming that they are escorting or returning from a medical transfer
  • Medical attendants assisting with medical transfer (arriving with patient or returning from assisting patient)
    • Evidence required: Official Letter confirming that they are escorting or returning from escorting a medical transfer
  • NZ Police escorts of extradited or deported persons (arriving with person or returning from accompanying person)
    • Evidence required: To be agreed with MIQ
  • Maritime crew who are arriving by air in New Zealand to join a ship, and they travel directly to the ship and depart as soon as reasonably practicable (Maritime replacement crew)
    • Evidence required: Maritime ID and official letter from shipping company.
  • Any person arriving by air in New Zealand who is designated by the Director-General of Health as critical to the response to COVID-19
    • Evidence required: Official proof of designation
  • Any person or class of persons exempted by the Minister under the COVID-19 Public Health Response Act 2020
    • Evidence required: Official letter from the Minister under the COVID-19 Public Health Response Act 2020

If you wish to apply for an exemption

Find out about exemptions for exceptional circumstances and complete the form

More information

For further help using the Managed Isolation Allocation System:

Last updated: 17 May 2021