Secure your place in managed isolation
The Managed Isolation Allocation System is an online portal for everyone travelling to New Zealand to secure their place in a managed isolation facility before they board their flight.
Managed Isolation Allocation System
Travellers to New Zealand will need to register on the Managed Isolation Allocation System as the first step to securing their place in managed isolation.
Managed Isolation Allocation System(external link) – portal (English)
Once the individual traveller, couple or family group has completed their registration on the system, they will be issued a voucher that confirms their allocation to a place in managed isolation. They will need to present their voucher at the airport in order to board their flight.
The Managed Isolation Allocation System is for travellers who have the legal right to enter New Zealand.
Plan your travel to New Zealand – information about who can enter the country
If you believe you have a valid reason to enter New Zealand on, or by a certain date, and there is no available for these dates in the Managed Isolation Allocation System, you may be eligible to apply for a Special Allocation.
Special allocation requests - eligibility criteria and more information on how to apply.
Legal requirement to get a voucher
Getting a voucher is an extra step for all people flying to New Zealand. To help with the transition, there will be a grace period before having a voucher will become a legal requirement.
Travellers arriving before 3 November
If you arrive in New Zealand within the grace period from 8am, 5 October 2020 to 11.59pm, 2 November 2020 you are strongly encouraged to get a voucher confirming you have been allocated a place in a managed isolation facility before you board your flight.
Travellers who arrive at the airport without a voucher during the grace period will still be able to board their flight. However their check-in process may take longer while airline staff work with MIQ to arrange a place for them in managed isolation.
Travellers arriving after 3 November
Travellers are legally required to have a voucher before flying if they are arriving in New Zealand after 12am, 3 November 2020. This includes travellers returning from quarantine-free entry to Australia.
If you arrive in New Zealand after 12am 3 November, airlines will not be permitted to board you if you do not have a voucher, unless you are exempt from using the Managed Isolation Allocation System.
There is no fee for getting a voucher. However, some people will be charged for their stay in managed isolation or quarantine.
You should register an account on the Managed Isolation Allocation System, enter passenger details and select your intended date of arrival before you book your flights.
This will ensure there are rooms available for a 14-day stay in managed isolation from the day you want to arrive in New Zealand.
Does a voucher give me automatic entry to NZ?
No, securing a Managed Isolation Allocation System voucher is not a golden ticket and does not give you entry permission to New Zealand. You will still need to be exempt from New Zealand's border restrictions or have been granted a border exception and hold a valid visa to be able to travel to New Zealand.
Find out more about New Zealand's border restrictions(external link) — Immigration New Zealand
How to get your voucher
You can get your voucher by registering on the Managed Isolation Allocation System online portal.
There is a four-step process to get your Managed Isolation Allocation Voucher:
- Create a registration for an individual passenger or a family travelling together
Enter passenger details of the individual or everyone in the group travelling together. Couples should complete a 'family registration'.
- Hold accommodation
Select the intended day of arrival in New Zealand for the individual or group. A 14-day stay in managed isolation, starting on this day, will be held for 48 hours while they book their flights.
- Book flights, ensuring the date the flight arrives in New Zealand matches the date entered in the Managed Isolation Allocation System
Return to the website and enter these flight details into the system to confirm the managed isolation allocation.
- Print or download the voucher
The voucher will also be instantly emailed once the allocation has been confirmed. Airlines will ask travellers to present their voucher, either a printed physical copy or on their mobile device, before boarding their flight. A group travelling together will be issued a single voucher for all passengers in the group.
The system will allocate you, or you and your family, to a managed isolation facility for a 14-day stay.
You will not be able to choose the city or facility where you isolate. Passengers on the same flight are typically allocated to the same managed isolation facility, except those assessed as having a higher risk of COVID-19 who will enter quarantine.
Initially travellers will be able to secure a place in a managed isolation facility approximately three months in advance. This is because we only receive reliable information about flight schedules for this time period. More places in managed isolation are regularly added into the system as airline schedules are confirmed. The time period will be subject to review.
Flight number not listed?
Your flight may be operating under multiple flight numbers from different airlines. The flight number that is required to obtain a Managed Isolation Allocation System voucher is the final flight arriving into New Zealand. If the flight is not listed, please check with your airline for your flight details.
We are continuing to load flight data once we are confident of its reliability. Due to the international upheaval to air travel caused by COVID-19, flight data a few months out can be very changeable. MIQ is in constant liaison with airline carriers who advise us of the changes to flights.
Benefits of the voucher system
The Managed Isolation Allocation System allows us to better match the number of people flying into the country with the availability in managed isolation facilities, and ensure the number of people arriving does not exceed the available rooms.
People using the Managed Isolation Allocation System will be able to note dietary requirements, accessibility considerations, select double or twin rooms, and list any other needs or requests. By having this information in advance, the managed isolation facilities will be better able to support the different needs of people during their stay.
The ‘family registration’ option is for family groups, couples and other groups of people travelling on the same flight to New Zealand who wish to share rooms for the duration of their stay in managed isolation.
If you are completing a ‘family registration’, you only need to create one account on the Managed Isolation Allocation System for everyone in the group. There will be one Managed Isolation Allocation Voucher issued per ‘family registration’. The voucher will list the names of the people in the group who have been allocated a place in managed isolation.
How many vouchers should you get?
If you are travelling alone, complete an ‘individual registration’ and receive one voucher.
If you are travelling as couple, family or travel party who wish to isolate together, of 12 people or fewer, complete a ‘family registration’ for everyone in your group and receive one voucher.
If you are travelling as part of a family group of 13 people or more, you will need to complete two or more family registrations. You will receive one voucher for each family registration. When entering details into the Managed Isolation Allocation System please indicate in the ‘Special requirements or other information’ text box under ‘Step 2’ of your registration, that the two (or more) registrations are one family and wish to isolate together.
If you are travelling with people who aren’t your family, you will each need to complete an ‘individual registration’. You will each receive your own voucher. Only complete a ‘family registration’ if everyone in the group wishes to share rooms for the duration of their managed isolation.
Travellers will be asked by airlines to present their Managed Isolation Allocation Voucher at check-in or when boarding their flight to New Zealand using either a printed physical copy or on their mobile device.
Travellers may also be asked to show their voucher at transit points on their journey to New Zealand.
Exemptions from using the allocation system
A small number of people will be exempt from using the Managed Isolation Allocation System and from presenting a voucher when boarding their flight. Most of these individuals are still required to enter managed isolation or quarantine. Their allocations will be managed separately.
These passengers may be asked at check-in or when boarding to provide evidence of their exemption, such as ID or a letter of exemption. More information about these exemptions will be available at a later date.
Flights purchased before the allocation system goes live
Those who had already purchased flights prior to the Managed Isolation Allocation System going live are also encouraged to get a voucher if their flight to New Zealand arrives during the grace period from 8am, 5 October to 11.59pm, 2 November 2020.
After the grace period, all passengers will be required to present a Managed Isolation Allocation Voucher in order to board their flight, regardless of when their flight was booked, unless they are exempt from using the allocation system.
Some travellers who booked flights prior to the system going live may find there are no available places in the allocation system for their arrival date. These travellers can apply for a place in managed isolation through the Special Allocation process. They will need to provide evidence that their flights were purchased prior to 5 October.
Rescheduled and cancelled flights
My flight has been rescheduled, what do I do?
If your flight to New Zealand is rescheduled by the airline more than 72 hours prior to your departure, you will need to cancel your existing allocation in the Managed Isolation Allocation System. Select a date in the system that matches your new arrival date and select your new flight number. You will be allocated a place in managed isolation starting on your new arrival date. You will need to download or print your new voucher to present to airlines in order to board your flight.
If the system shows there are no available rooms for your new arrival date, you will need to lodge a Special Allocation Request and provide evidence that your original flight has been rescheduled.
If your flight is cancelled or rescheduled within 72 hours of departure, or en-route during a multi-stop flight, you do not need to cancel your allocation. You will be assisted by the airline when you check-in.