Very high risk countries
New measures are in place for travellers from very high risk countries.
Travel to New Zealand from very high risk countries is temporarily limited to New Zealand citizens, their partners and/or dependent children, and parent(s) of a dependent child where the child is a New Zealand citizen.
Full list of very high risk countries(external link) — Unite against COVID-19
Permitted travellers (identified above) from very high risk countries will be required to provide evidence of a negative nasopharyngeal RT-PCR (PCR) test from a government-approved laboratory, taken 72 hours prior to travel. This will replace the usual pre-departure test requirement in place for high risk countries. Visit the Ministry of Health website for a list of government-approved laboratories for each country.
Travel from very high risk countries(external link) — Ministry of Health
All other travellers must have been outside a very high risk country for the 14 days immediately prior to travel to New Zealand. Airside transit is allowed through a very high risk country.
MIQ voucher cancellations
If you are not eligible to travel to New Zealand because you are not a permitted traveller (identified above), MIQ will contact you and cancel your voucher. We will not be able to change or re-issue you another one.
If restrictions for very high risk countries are lifted and you are allowed to travel to New Zealand at a later date, you will need to make a new booking in the Managed Isolation Allocation System.
If you are eligible to travel to New Zealand and your flight is cancelled, we may be able to help you change your MIQ voucher.
We can only consider changing your voucher if your airline cancels your flight, and we receive the correct evidence.
We cannot guarantee we will be able to change your flight due to the high occupancy in managed isolation. If we cannot change your flight, you'll need to find a voucher for the date of your new flight using the Managed Isolation Allocation System. You'll need to ensure this date matches the flight date you have confirmed.
Note: We cannot consider voucher changes in July due to the current demand in managed isolation.
Email us with evidence of your original flight and voucher, notification from your airline of your cancelled flight, and details of your proposed new flight.