Staying in a managed isolation facility

You will be assigned a room in a managed isolation facility for the duration of your stay. This will take into account how many people are with you.

What is provided

Managed isolation facilities are in hotels in different locations across New Zealand.

All facilities provide you with:

  • Free basic toiletries and refreshments on arrival, including tea and coffee
  • Unlimited Wi-Fi access and TV
  • Laundry services.

Any purchases, including external calls from landlines in hotel rooms, will be at your own expense.

Facility locations

Meals and food

A chef putting sauce on salads in a kitchen.

Three meals a day and some snacks are provided. These will be delivered to your room.

For any additional meals, you can order room service or deliveries from local shops or supermarkets. This will be at your own expense.

Dietary needs are catered to as best as possible, including medical needs and cultural tastes. It is important to note that hotel kitchens are not operating in the same way they might usually and the choices available are often limited.

There is no need to bring food with you. Remember that New Zealand has strict biosecurity laws about bringing food into the country. The Ministry for Primary Industries has information about bringing food and other risk items into New Zealand.

Items to declare(external link) — Ministry for Primary Industries

You can drink alcohol in managed isolation, just remember to drink in moderation.

Moving around and contact with others

Movement outside rooms and in exercise areas is allowed only in a strictly controlled manner.

You will be asked to only interact with people in your ‘bubble’ and stay 2 metres away from other people.

You will be able to book in time to leave your room to exercise or smoke/vape after you have received a negative COVID-19 test result.

Family and friends cannot visit you.

This is a precautionary measure to protect you and others and prevent the spread of COVID-19.

Leaving your facility

See Leaving managed isolation for information about when your managed isolation has ended.

Reasons for leaving a facility before your managed isolation has ended could include:

  • taking part in planned outdoor exercise
  • in case of emergency
  • to access healthcare
  • if you have to move to a different facility.

Staff from the managed isolation and quarantine programme will ensure steps are taken to minimise the risk of COVID-19 spreading.

You must not leave your facility unless authorised.

Wearing face masks

A child and a woman and a Defense Force staff member wearing masks and standing by a painting of mountains in an art gallery.

Pixie Rouge Photography

You need to wear a face mask when:

  • you are outside your room
  • someone else needs to enter your room, for example for maintenance or cleaning.

You will get instructions on how to put on, wear, take off and dispose of your mask safely.

If asked to wear a face mask, you must do so.

Daily health checks

While you are in managed isolation you will receive regular health checks either in person or by telephone. Health checks and COVID-19 testing are important for your wellbeing and for others around you. It also helps us provide you with medical treatment if you've been exposed to the virus or have other health concerns.

Medical requests

If you need special medical equipment 

If you have a medical condition, which means that you need special equipment or treatment while you're in an MIQ facility, and you're not applying for a medical exemption from managed isolation, you need to: 

  • request a letter from your treatment provider which confirms your diagnosis and current treatment plan, and outlines any special needs or equipment e.g shower chair, wheelchair, over toilet frame.
  • email your letter to healthrequests@miq.govt.nz at least 10 days before your arrival in New Zealand so arrangements can be made.
  • make sure you travel with at least 14 days of the medication you need.

Note: the information provided may be shared with the DHB so that adequate preparations can be made.

Nicotine Replacement Therapy (NRT)

You will have a first health check within the first 48 hours of your stay.

During this health check you can discuss with the nurse any smoking support you may need. Staff can also provide you with Nicotine Replacement Therapy (NRT).

You will not be able leave your room until you have a negative COVID-19 test result, and after that you can only leave your room when you have booked a smoking or exercise time.

NRT helps relieve nicotine craving and other symptoms you may experience when you cannot smoke.

There are a range of NRT options available so talk to staff about how they can best support you.

If you need assistance with activities of daily living

If you need help with daily living activities such as mobilising, showering, and dressing, we recommend applying for a family member or support person to join you in managed isolation.

Find out about exemptions to join someone in managed isolation and how to apply

Medical appointments while in managed isolation

If you need to attend an urgent medical appointment during your stay, you need to apply for a medical exemption to gain approval.

Note: The managed isolation facility will need to consent to your visit and be confident that the appointment cannot wait until you have completed your stay in managed isolation.

Find out about exemptions for medical reasons and how to apply

Medical exemptions

If you believe your medical condition cannot be addressed in a managed isolation facility, you can apply for a medical exemption.

Find out about exemptions for medical reasons and how to apply

The MIQ Experience Survey

MIQ runs a nationwide survey to ask everyone who stays in one of our facilities about their experiences, right from when they started planning to come to New Zealand and began using our website, through to their time in a facility.

Towards the end of your stay – on about day 12 – if you’re aged 18 or over, you should receive an email inviting you to complete the MIQ Experience Survey to gather feedback on your journey through the MIQ process and your time in a facility.

We want to understand from your feedback what is working well and what improvements would make the MIQ process as smooth and comfortable as possible, and look after returnees in the future.

The survey is completely anonymous and voluntary. However, please take a few minutes to fill it out when it is emailed to you.

Find out more about the MIQ Experience Survey.

Last updated: 14 September 2021