MIQ Experience Survey

Through the Managed Isolation and Quarantine (MIQ) Experience Survey – Uiui mō te Wheako Noho Taratahi a te Kāwanatanga (MIQ) we are asking for feedback from people staying in all MIQ facilities in New Zealand.

Purpose of the survey

The MIQ Experience Survey will ask returnees to tell us about the key phases they go through on their journey with us, from planning their travel to New Zealand, through to when they are near the end of their stay in MIQ.

The views and experiences of people who go through MIQ are important to us. Receiving feedback through the online survey will help us understand what is working well, and where we could make improvements.

Who is conducting this survey?

The Ministry of Business, Innovation and Employment (MBIE) has designed the survey to gather information needed by wider stakeholders involved in managing isolation and quarantine facilities in New Zealand.

Cemplicity, an experienced health research agency, has been contracted by MBIE to implement this survey.

Survey participants

We are inviting people aged 18 years or over, who have completed roughly 12 days of their stay in MIQ to complete the MIQ Experience survey.

When there is a group staying together in MIQ, we will only ask one person to complete the survey.

If you meet the above criteria you will be contacted by email and provided with a personalised link to complete the survey online.

Participant selection

We are inviting people to complete the survey if they have booked to stay in MIQ through the Managed Isolation Allocation System (MIAS).

The MIAS Privacy Statement notes that the information provided in the booking system may be used to contact people for research purposes.

As a contracted and approved agent of MBIE, Cemplicity is provided with the names and email addresses of expected arrivals into MIQ so they could invite people to complete this survey. This information is transferred securely from MIQ to Cemplicity and is being treated confidentially.

Anonymity

The MIQ Experience Survey is an anonymous survey. Information that could identify individuals is not linked to survey responses and it is not collected or stored as part of the research data.

Names and email addresses will only be used to invite individuals to participate in the survey and will be deleted from the survey dataset. MBIE and wider MIQ stakeholders will not know who has responded to the survey. 

The feedback provided will be combined with other anonymous feedback to produce insights about the overall MIQ experience. The survey response data will be collected, stored securely and only accessed for research and high level reporting purposes.

Survey results

The feedback we receive will be used to create high level reports. If you are interested in seeing how MIQ is using the information from the survey, updates will be released on this site, once the data has been collated.

Voluntary participation

Taking part in the survey is voluntary, but we encourage you to respond to our survey if you receive an invitation. The feedback gathered will help us better understand the MIQ experience, and identify what works well in MIQ and where we can make improvements.

It is the survey recipient’s choice if they want to complete the survey, and they can withdraw at any time without having to give a reason.

How long does it take to complete the survey?

If you are invited to complete the survey, you don’t need to prepare anything beforehand. We just need you to tell us what you think.

The survey was designed to take less than 10 minutes to fill out, and can be completed on a desk top computer, laptop, tablet or smartphone.

The person completing the survey can fill it out over multiple sessions. If they are interrupted they can click on the unique survey link that was sent to them and it will take them back to where they were up to.

Each survey link will be active for up to 11 days from the date the survey email is received. During this time the survey recipient will receive two reminders from Cemplicity if the survey has not been completed or is partially completed.

Problems with completing the survey

The online survey is received through an email invitation. In this email invitation is a unique link specific to that recipient that will take them to a secure website browser window to complete the survey.

If survey recipients have trouble accessing the survey via the email link we’d encourage them to check their Wi-Fi connection or try again later.

The survey link is only active for 11 days so recipients who want to contribute must do so before the link expires.

If survey recipients have or continue to have technical difficulties accessing the survey during the 11 day period Cemplicity is available to assist at support@cemplicity.com.

Can survey recipients log a complaint through the survey?

If survey recipients wish to formally raise a complaint about their stay in an Isolation or Quarantine facility they should visit our Complaints procedure webpage.

Complaints procedure

Survey feedback returned to MBIE is not linked to a respondent’s personal information. The MIQ Experience Survey analysts cannot escalate complaints made through the survey.

Language assistance services

If English is not your first language and you have questions about the survey or you would like help with translating/understanding the questions you can call our Contact Centre to access the Easy Speak Service. Alternatively you can call and access this service directly using the first link below.

Ezispeak(external link) — ezispeak.nz

Full list of languages provided(external link) — ezispeak.nz

If you have a hearing or speech impairment and you have questions about the survey or would like help with translating/understanding the survey questions you can call the New Zealand Relay Service directly using the link below. NZ Relay will connect you to one of our team members at the MIQ Contact Centre and facilitate a conversation.  

New Zealand Relay Service services(external link) — New Zealand Relay Service

Please note the MIQ survey link is unique to you so although our Contact Centre and partner services can assist with interpreting the survey questions they are unable to fill the survey out on a persons behalf.

Our Contact Centre is open from 8.00am to 10.00pm (NZST), 7 days a week.

Call us on +64 4 931 5720 if you’re overseas (rates will apply) or 0800 476 647 if you’re in New Zealand (calls are free).

Last updated: 20 April 2021