Leaving isolation

Advice on when you will be able to leave managed isolation and your transport home afterwards.

When can you leave managed isolation?

You are required to stay in the isolation facility for a minimum of 14 days. This starts from the time and date you arrive in New Zealand.

For example if you arrived at 11am New Zealand time (NZT) on 1 January, your departure time and date will be 11am NZT on 15 January after you complete a full 14 days of isolation. The day you arrive is counted as ‘Day zero’.

Departure times will be confirmed by staff towards the end of your stay.

Note: In almost all cases, you cannot leave a facility unless you have a negative COVID-19 test and confirmation from a Medical Officer of Health or a Health Protection Officer that you are a low risk of having or transmitting COVID-19.

A young girl laughing at 3 balloons floating above her head.

Pixie Rouge Photography

Travel plans

Your travel home at the end of your stay is at your own expense and organised by you.

Our onsite support team will work with you to confirm your travel arrangements. Staff will ask you for details about your onward travel plans and where you will be staying after you leave the facility. This information will be required within the first 4 days of your arrival.

If you need help with accommodation, they can support you with making arrangements.

Be clear about your travel plans

This will help organise your check-out and better support you during your departure.

Read more about the travel plans you should have in place(external link)

Wait until you are in NZ to book onward travel

You should make your travel arrangements well before you are due to leave the facility, but do not book onward travel before you arrive in New Zealand, because you will not be able to choose the city or facility where you isolate.

If you are booking flights for onward travel, make these as flexible as possible. There might be a reason that you would have to change your flight times or dates, for example if you are waiting for results from a COVID-19 test or you develop symptoms of COVID-19.

In the event that your flight is cancelled by the airline, you must liaise directly with the airline to re-book your flight. See your flight ticket for details on how you can cancel or to rebook a flight

Please keep the on-site team informed if your accommodation or travel plans change at any stage during your stay.

Transport to the airport

If you're departing from a facility in Auckland, Skybus tickets are free on request to take you to the Auckland airport.

Note: You'll need to organise your own way to the nearest Skybus stop.

If you landed in Auckland but you completed your isolation in another city, we'll transport you back to the Auckland airport, unless you indicate otherwise. You'll be responsible for arranging and paying for any onward travel from the airport.

It is important that your travel plans are firm before our team books your flight back to Auckland. Flight bookings cannot be changed once they are made (unless in an emergency or due to a flight cancellation).

When you leave

Make sure you have all your luggage with you and that you comply with the public health measures indicated in your departure letter.

You are required to wear a face mask while on any public transport including flights.

Tip: When preparing to exit your room please follow your facility's information sheet or call reception to see what you can do to help prepare your room to be cleaned.

Last updated: 26 May 2021