On-site staff

Government and contracted staff directly support managed isolation and quarantine.

Staff at our managed isolation and quarantine facilities are at the frontline of New Zealand’s defence against COVID-19, doing essential work to ensure people can complete their stay safely and comfortably.

Government agency and contracted staff work together to support our facilities. Agencies include the Ministry of Health, All-of-Government, Department of Prime Minister and Cabinet, Police, Customs, New Zealand Defence Force, Aviation Security Service and partner organisations such as hotels.

The size of each facility team depends on facility capacity and extra support required, for example, there are more health workers at a quarantine facility than a managed isolation facility.

All facilities are closely managed and monitored to make sure health, safety and security measures are in place to keep New Zealanders safe. All workers are required to be vaccinated, as well as follow strict infection prevention controls and standard operating procedures.

How we keep workers, their families/ whānau, loved ones and communities safe

We’re committed to keeping our people and their whānau, loved ones and communities safe.

Our workers are required to be vaccinated, trained in infection prevention controls, have daily health checks and regular testing. The following resources summarise the health and safety protocols in place to manage the risks for all our workers, as well as their families and communities.

COVID-19 Don’t take it home (poster) [PDF, 469 KB] – advice for managed isolation and quarantine workers

How we keep our workers and their whānau safe from COVID-19 (handout) [PDF, 403 KB] – for workers to take home and share with families and loved ones

Formal letter for communities (eg childcare facilities or landlords) [PDF, 498 KB] – for workers to provide reassurance about the health and safety precautions in place at facilities to stop the spread of COVID-19.

Facility locations

Managed isolation and quarantine facilities are located throughout Aotearoa New Zealand

Staff guide

Information to support our people working in managed isolation and quarantine facilities in Aotearoa New Zealand.

MIQ staff guide [PDF, 1007 KB]

Last updated: 06 January 2022