Exemption to join someone in managed isolation

If you are already in New Zealand, you can apply through the exemptions process to enter a managed isolation facility to join a child or to support someone in isolation.

Who can apply

You can apply if you would like to join:

  • a child under 18 in managed isolation or quarantine, or
  • someone in managed isolation who is vulnerable so you can support their health and wellbeing.

We will not process an application to join someone if you are overseas, do not hold a voucher, and the person you intend to join is also overseas. The joining application cannot be used to add yourself to another person's voucher - you will need to obtain your own voucher.

How to get your voucher

For information about other types of exemptions:


People entering managed isolation need to be aware of the potential for COVID-19 infection.

How to apply

We encourage you to apply as soon as you're aware of your situation and, if possible, before flights are booked and the person leaves for New Zealand. This will allow more time for your application to be assessed.

Get the information you’ll need ready

Some basic information you'll need:

  • the full name of the person you’re joining – this is the name on the passport used to enter New Zealand and check into the facility
  • their date of birth
  • their passport number
  • their arrival details – either expected or actual date and time of arrival in New Zealand and the flight number
  • the city they’re arriving at and the country they left from
  • their relationship to you
  • the reason you wish to join this person in managed isolation
  • a signed letter to show the person in isolation agrees for you to join them, where possible.

Applying to join a child under 18 in managed isolation

If you're the parent or legal guardian, you're required to provide evidence that you're the parent or legal guardian of the child you're applying to join. This may be a birth certificate or any other appropriate evidence that certifies you're the parent or legal guardian.

If you're not the parent or legal guardian, please provide an explanation of why you need to join this person in isolation. You may need to provide a signed letter from the parent or legal guardian authorising you to join the child.

Applying to support someone in managed isolation with health and wellbeing needs

You'll need a letter from a health practitioner confirming that the person in isolation requires support for their health and wellbeing. Give us enough information about their condition and why they need support.

Complete an online application form via the customer portal

Use the customer portal to apply for an exemption so you can join someone in managed isolation:

  • click on the link below to sign up to create an account, including a login and password.
  • once you have logged in, you can fill out your exemption application form.

You can return to the customer portal via this page at any time to check on the status of your application, or resume a draft request that you have saved. Bookmark the link below for quick access to the portal to see your application.

You can also use this account to make a request on behalf of someone else.

Note: This customer portal login is different from your Managed Isolation Allocation System (MIAS) login details you use to book your voucher.

Apply for an exemption to join someone in managed isolation(external link)

Guide to the customer portal

For the best experience use a modern browser like Chrome, Edge, Firefox, Opera or Safari.

If you need help registering, completing or submitting the form, email:


If you have queries once you have submitted your form, email:


What happens next

Exemptions are approved in only very limited circumstances, for example, parents or caregivers joining unaccompanied children or young people.

Your application will be assessed. Applications are processed based on urgency. We’ll contact you to let you know the outcome of your application, or if we need more information. You can check the status of your application by logging into your account.

Login to check the status of your exemption request (external link)

If your application is successful, you'll be contacted and told what the next steps are.

If your application is unsuccessful you'll be unable to join the child or other person in isolation.

If your application is successful

If your application is successful, you'll be contacted with details about how to join someone in managed isolation.

In most cases you will not be able to meet the person at the airport. Instead, you'll join them at the Managed Isolation Facility.

Some parents and caregivers can meet their child at the airport to join them in isolation. This will depend on the age of the person you will be joining and the airport they arrive at.

Find out more about joining children and young people in managed isolation

If there are any flight changes for the person arriving in New Zealand, email:


If you have new information

If your application is unsuccessful but you now have new information that supports your application, you can resubmit it for assessment.

Send your new information to IsolationExemptions@mbie.govt.nz.

Last updated: 21 November 2021