Exemption to join someone in managed isolation

There are times a person may need to join someone else in isolation. You can apply through the exemptions process to enter a managed isolation facility to join a child or to support someone in isolation.

Who can apply

You can apply:

  • to join a child in managed isolation or quarantine, or
  • to join someone in managed isolation so you can support their health and wellbeing.

Other exemptions for exceptional circumstances, for medical reasons, or transiting New Zealand

Other requirements for your application

A letter from a health practitioner confirming the support required is needed to join someone who needs support for their health and wellbeing.

People entering managed isolation need to be aware of the potential for COVID-19 infection.

How to apply

We encourage you to apply before flights are booked and the person leaves for New Zealand. This will allow more time for your application to be assessed.

Get the information you’ll need ready

You’ll need:

  • the full name of the person you’re joining – this is the name on the passport used to enter New Zealand and check into the facility
  • their date of birth
  • their passport number
  • their planned date of arrival in New Zealand, or the flight number and date of arrival and time if they’re booked or have arrived
  • the city they’re arriving at and the country they left from
  • their relationship to you
  • the reason you wish to join this person in managed isolation
  • a signed letter to show the person in isolation agrees for you to join them.


Apply online to join a person in managed isolation. 

Apply for exemption to join someone in managed isolation(external link)

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If you need help completing the form or for any other enquiries please email IsolationExemptions@mbie.govt.nz.

What happens next

Your application will be assessed. We’ll contact you if we need more information. 

We’ll then let you know the outcome of your application. If you’re successful we’ll include information on what to do next.

If your application is successful

You will be contacted and told what the next steps are.

If your application is unsuccessful

If your exemption is unsuccessful you will be unable to join the child or other person in isolation.

New information

If your application is unsuccessful but you now have new information that supports your application, you can resubmit it for assessment. Send your new information to IsolationExemptions@mbie.govt.nz.

Your rights

If you believe you have been treated unfairly, or if you have not received a decision promptly, you can complain directly to the Ombudsman.

Last updated: 11 August 2020