While you’re in isolation, it’s important to follow some basic rules to help you stay safe and healthy.

Rules to follow during your stay

A number of the COVID-19 rules that you are expected to follow are legal requirements, and breaking these rules may lead to Police action. If you don't follow the rules, there may be consequences such as additional time in isolation.

Movement outside your room is allowed only in a strictly controlled manner. Please respect and follow the protocols, guidance and directions of staff at your facility.

Only open you door

  • To collect food
  • To put out rubbish or laundry
  • For COVID-19 testing and health checks
  • In an emergency
  • To access fresh air or smoking areas at an approved time

Before opening your door for any reason

  1. Close your windows and balcony door
  2. Wash your hands
  3. Put on a mask
  4. Open door

If you see anyone else in the corridor (other than staff), close the door immediately and wait 5 minutes before opening your door again.

Do not enter the corridor if there are other people in it.

Exercise in your rooms where possible

Access to fresh air areas may be available in your facility. Your facility will inform you if you need to book a slot to access the area.

You can only use the fresh air areas at approved times for light exercises such as walking. For infection prevention and control (IPC) purposes, exercise which causes heavy breathing may not be permitted and we may limit the equipment which can be taken into the fresh air areas.

You must wear single-use face masks, wristbands and practise physical distancing and hand hygiene when travelling to and from the fresh air zone, and when using the area. If you are unwell, contact the on-site health team to discuss options.

We will do our best to provide you access to fresh air areas at least once in a day. There may be times when you may not be able to access these zones for reasons such as new arrivals, departures, a confirmed case in the facility or for other reasons.

We appreciate your understanding if these important activities unexpectedly interrupt your scheduled fresh air access time.

Wear your wristbands throughout your stay

You are required to wear your wristband throughout your stay especially when you leave your room to access the fresh air or smoking areas or for testing. If you do not wear your wristband you may be mistaken for a returnee required to be in room isolation and staff may ask you to head back to your room.


Firearms are prohibited in all facilities as per the Arms Act 1983. NZ Police will collect and store any firearms you may have and will work with you on when you can collect it after departure.

Stay in your room

You should stay in your room as much as possible during your stay. This will keep you and others safe from any exposure and prevent the spread of COVID-19.

You are only allowed outside your room:

  • if you have a medical appointment
  • for your specified fresh air or smoking time. Your facility will inform you about how to book your scheduled time to access fresh air or smoking areas
  • in an emergency, for example a fire or for safety reasons to avoid injury or to escape a risk of harm.

If you are required to undergo a test within 24 hours of your arrival, you will not be allowed out of your room until the test results are known.

Your door must remain closed at all other times. Before you open the door:

  • wash your hands and put on a mask
  • if you have windows or a balcony door in your room that are open, make sure they’re closed before you open the door. This will reduce the likelihood of air from your room being pushed into the corridors, which will help to keep staff and other returnees safe.

Wear face masks

You must only wear single-use disposable masks that are provided to you by the Managed Isolation Facility.

You must wear a mask:

  • before opening your door to collect food, laundry or other items left at your door
  • if placing laundry, rubbish or other items directly outside your door for collection
  • for essential medical care, including a COVID-19 test
  • when someone needs to enter your room for any maintenance
  • when you leave your room to access the fresh air or smoking areas . You must also wear a mask on your way back to your room
  • when you need to leave your room because of an emergency such as a fire.

More information on how to wear and remove a mask is available in Appendix 4. Please dispose of all personal protective equipment (PPE) such as gloves and masks in the appropriate bins located near the PPE stations. Do NOT leave PPE lying around.

Note: People with medical conditions that prevent them from wearing face masks, young children under 6 years of age, or anyone who is unable to remove a face mask without assistance, may be exempt from wearing masks. A health practitioner will need to confirm you are exempt from wearing a mask.

Stay 2 metres apart

Always maintain 2 metres distance from others except those who are in your bubble (your family/partner). COVID-19 is spread by aerosols or droplets, so keeping away from others and following good hygiene protects you and others from any spread of COVID-19.

Do not enter anyone’s room

You cannot have any visitors in your room at any time. Do not enter the room of anyone who is not in your bubble.

If you feel unwell

If you feel unwell, please stay in your room and phone the on-site health team. They will advise what to do next.

The elbow rule

Cough or sneeze into your elbow or cover your mouth and nose with tissues. Put them in a bin immediately and wash or sanitise your hands.

No visitors at the facility or your room

Family or friends cannot visit you.

You must not have any visitors in your room at any time. Do not enter the room of anyone who is not in your bubble. This will keep you and others safe from any exposure and prevent the spread of COVID-19.

The facility offers free Wi-Fi so that you can talk to them online if you wish.

Wash. Wash. Wash.

Wash your hands with soap and water often (for at least 20 seconds) and dry thoroughly or sanitise your hands regularly. (See page 21 in the pdf for clear instructions on how to wash your hands thoroughly to prevent the spread of infection).

Avoid touching your face, including your eyes, nose, and mouth if your hands are not clean. Surfaces may have infectious droplets.

No photography, filming or audio recording without permission

Please respect the privacy and personal circumstances of people at this facility when considering whether to take photos, audio or video recordings. No filming is allowed in any of the operational parts of the facility such as the lobby or nurses area.

Please do not record other guests without asking them first. If you want to record your interactions with staff, please speak with them first.

Interacting with the media

There is high public interest in the managed isolation and quarantine facilities. Media might contact you and it is your choice whether you talk to them.

Please remember journalists cannot enter the facility. If you agree to an interview, you will need to use remote options such as phone or video calling.

Do not share

You must not share:

  • lifts with anyone outside your bubble
  • items between rooms unless they are in your bubble. This includes children’s toys, paper, phones, chargers, food etc.
  • lighters, cigarettes, vaping or cigarette equipment.

This will keep you and others in the facility safe. If you come in contact with anybody who might be infectious, your stay in the facility might be extended.

Do not smoke or vape in your room

Smoking or the use of vaping or e-cigarette devices is not allowed inside your room. Your room has a smoke alarm that can be activated by dust, steam, smoke and other fumes and vapours. Knowingly causing a false fire alarm can result in prosecution.

You are only allowed to smoke in a designated smoking area provided in the facility. Use of the smoking area, and the length of time you can spend in it, may be limited, depending on space. If needed, your facility will tell you the scheduled times for smoking or how to book a slot.

You may be escorted to and from the smoking area. You will need to wear a mask and wristband when you leave your room and on your way back.

All smoking areas are monitored.

While smoking in a designated smoking area:

  • Keep 2 metres distance from others not in your bubble.
  • DO NOT share cigarettes, lighters or vaping/e-cigarette equipment.
  • Only remove your face mask to smoke.
  • Sanitise your hands before you remove your mask and after you put that mask or a replacement mask back on.
  • Put out your cigarette/s and dispose of them in designated bins.

Nicotine Replacement Therapy (NRT)

There will be times when you are not allowed to leave your room, except in an emergency (for example, if you are having a COVID-19 test on day 0/1, you will not be able to leave your room between arrival and until your test results are made available). If you are a smoker or vaper this means you will not be able to smoke or vape during these times.

You will receive an initial health check within the first 48 hours of your stay. During this health check you can discuss with the nurse any smoking support you may need. Staff can also provide you with Nicotine Replacement Therapy (NRT). NRT helps relieve nicotine craving and other symptoms you may experience when you cannot smoke.

There are a range of NRT options available so please talk to staff about how they can best support you.

Last updated: 14 November 2021