Extra information relevant to staying in managed isolation.

Appendix 1: COVID-19 testing information

It is important you read or have explained to you the COVID-19 testing information below. Talk to the health professionals on-site if you have any concerns.

How often am I tested for COVID-19?

  • You will be tested within 24 hours of your arrival into the managed isolation facility (unless you are have arrived from a low risk country)
  • You will be tested around day 3.
  • You will be tested around day 5/6. This test is also part of how we decide whether it’s safe for you to leave the facility.
  • You will also be required to undergo a day 9 test while you are in your period of self-isolation.

What happens when I am tested for COVID-19?

  • You will be asked to fill out a form and/or answer questions including your contact details.
  • You will have a swab taken from the back of your nose; this can be a bit uncomfortable but is not known to cause harm. It takes about 10 seconds to collect the sample.
  • You should let the person taking the swab know if you have any condition that reduces the strength of your skin, affects the ability of your blood to form clots, or if you are on blood thinning medication. If you have any of these conditions they may decide not to proceed with the test as your health is the primary concern.
  • Results may take a couple of days to come back.
  • If you are having a test on day 0/1 (i.e. within 24 hours of your arrival) or have COVID-19 symptoms, you will need to remain in your room until the test result is available.
  • There is no cost for the test.

What happens if my result is negative?

  • If your test result is negative, you will be notified via text message or a phone call, or by the on-site nursing team. If the test was around day 0/1 or day 3 you’ll continue with your managed isolation stay at this facility.
  • If the test was around day 5/6 you’ll also be assessed to confirm if you’re low risk of having or transmitting COVID-19 and able to leave the facility once your 7-day period is complete.
  • Having a negative test means that COVID-19 was not detected at the time you were tested. It may still show up later in your stay so it’s important to continue good hygiene and isolation measures throughout the duration of your time in managed isolation.

What happens if my result is positive while in MIQ?

  • If you have a confirmed positive result you will be contacted by the Public Health Unit.
  • You may be moved to another facility or area and will be required to quarantine. While this may feel distressing, you will receive a high level of clinical care from a dedicated team of health professionals.
  • Any others you have been in close contact with during your stay will also need to be moved to quarantine.
  • You will stay in quarantine for at least 10 days after the onset of COVID-19 symptoms or since the date of your test (whichever is longer) and you must be clear of COVID-19 symptoms for a minimum of 72 hours before you can leave.
  • Your minimum total stay in a managed facility will still be 7 days.

What if I start to feel unwell while I’m at the managed isolation facility?

If you develop any symptoms of COVID-19 (cough, sore throat, shortness of breath, runny nose, loss of sense of smell, or fever) during the time of your isolation or any other illness, you must notify the health staff at your facility. Please do this by phone from your room. They will assess your condition and discuss with you the appropriate next steps.

What happens to the information collected about me?

Your personal and test information will only be shared with those government agencies directly involved in managing COVID-19. We will only use and disclose your personal information if that is permitted by our privacy laws.

During the national response to COVID-19 information will be used by health agencies for the purpose of managing the COVID-19 pandemic and anonymous statistical data may be published in a public manner. You have a right to access and correct information held about you.

Where can I go for more advice?

For medical advice contact the health staff at the facility you are staying in.

For general information about the COVID-19 situation in New Zealand:

Unite against COVID-19(external link) —

COVID-19 (novel coronavirus)(external link) — Ministry of Health

What are my health rights?

In New Zealand, whenever you use health or disability services you have rights that must be upheld.

These rights are described in The Code of Health and Disability Services Consumers’ Rights (The Code) and are summarised below.

You have the right:

  1. To be treated with respect
  2. To be treated fairly
  3. To dignity and independence
  4. To receive good care and support that suits your needs
  5. To be told things in a way you understand
  6. To be told everything you need to know about your care and support
  7. To make choices about your care and support
  8. To have support
  9. To decide if you want to be part of training, teaching or research
  10. To make a complaint

If you would like to know more information about your rights, you can read about them at:

The Code and your rights(external link) — Health & Disability Commissioner

There are 2 important things to be aware of:

  1. The legal COVID-19 Orders which require you to stay at this facility also require you to be tested for COVID-19. Because testing is required by law, some aspects of the above Code are limited.
  2. The Code applies to the health services you receive in this facility. It does not apply to other aspects of being in the facility, or to the requirement to stay in this facility for 14 days.

Please read through The Code and contact the health staff at your facility if you have any questions, or contact the following numbers for independent advice:

  • The Nationwide Health and Disability Advocacy Service: 0800 555 050
  • The Health and Disability Commissioner: 0800 11 22 33

Testing consent information

Please read the following statements to make sure you understand the Government’s requirement for you to be tested for COVID-19 while you are in managed isolation. Your consent to testing will be confirmed with you before each test. Take the time to read your rights under the Health and Disability Code. Remember to get in touch with on-site staff if you have any questions.

  • Testing is a legal requirement under the COVID-19 Public Health Response (Isolation and Quarantine) Order 2020. 
  • You are required to have a COVID-19 test around day 0/1 (unless exempt), day 3 and day 5/6 in accordance with the COVID-19 Public Health Response (Isolation and Quarantine) Order 2020.
  •  You may be required to be tested on other occasions, such as if you become symptomatic, or if someone else on your floor tests positive for COVID-19.
  • The process of taking a sample may be uncomfortable but is not known to be harmful to your health.
  • A negative test result does not mean that you don’t have COVID-19
  • If you have a positive test result, you may be transferred to a quarantine facility or area until you have recovered.
  • The test results will be used by the Ministry of Health and the local DHB to manage your health while you are in managed isolation or quarantine, and will keep a record of your results. The test results may be reported to the Ministry of Health and anonymous statistical data may be published.
  • You have the right to access information stored by the Ministry of Health and the local DHB about you or any dependents with you.
  • If you refuse to submit to testing for COVID-19, your refusal will be clinically assessed to ensure other public health risk mitigations can be undertaken. As a result of this assessment, you may be required to stay in isolation for up to a total of 20 days.
  • Information you provide may be disclosed to other agencies for the purposes of compliance, including prevention, investigation, and detection of offences, as part of New Zealand’s COVID-19 response.
  • Please let the on-site Health Team know about any other information about your heath that is relevant to the testing.

Appendix 2: Discussing your travel plans

You are required to stay in the isolation facility for a minimum of 7 days. You will need to have a COVID-19 test 2 days after you leave the facility (day 9) and continue isolating until you receive a negative test result.

On-site staff will call you to discuss your travel plans for when you leave the facility. To assist with this call, we encourage you to start thinking about your departure, where you are going to complete your self-isolation and how you will get there.

This call will take place a few days after you arrive.

Keep the following information handy

  • If you have a home or residence to go to after stay at a managed isolation facility:
    • complete residential address
    • details on how you will travel from the isolation facility to your home/ residence where you will complete your self-isolation. For example, will you take a domestic flight or will a family member come to take you home.
    • if you require a shuttle from the facility to get to the airport, please provide details about the pick-up time, total number of passengers, room number, departing flight and time.
  • If you don’t have a transport plan in place, let the on-site team know know and we will try our best to assist you.
  • Details of anybody who might be picking you up from the facility.
  • Any specific requirements for land or flight air travel that we need to know.

If you are traveling to another city, please note that once you are at the airport, and in the event that your flight is cancelled by the airline, you must liaise directly with the airline to re-book your flight. See your flight ticket for details on how you can cancel or to rebook a flight.

Appendix 3: Legal rights

The information below outlines your legal rights while you are in a managed isolation facility.

You are required by law to remain within this facility in accordance with the COVID-19 Public Health Response Act 2020 (or any successor and its related orders). This is to protect New Zealanders from the spread of COVID-19.

A copy of the law is available at:

COVID-19 legislation(external link) — Parliamentary Counsel Office

You have the right to consult and instruct a lawyer at your own expense at any time without delay. You are entitled to talk to your lawyer in a confidential environment. Your lawyer will not be able to visit you in the facility.

Where to access free legal support

You can get free legal advice and assistance from:

Community Law Centres

Community law centres offer free legal information and advice to people who cannot afford to see a lawyer. More information and contact details are available on the Community Law website.

Coronavirus and the law(external link) — Community Law NZ

Citizens Advice Bureaus

Free advice about just about anything — in your local area and in your own language.

You can contact CABNZ National Office by emailing

or calling 0800 367 222

Youth Law

Provides free legal services for all children and young people under 25. Call 0800 884 529

Appendix 4: How to wear and remove a face mask safely

This is specific guidance for face mask use in Managed Isolation and Quarantine Facilities (MIQF). You must only wear single-use face masks that are provided by the MIQF. The use of reusable masks and other face coverings are not permitted when you are in an isolation or quarantine facility.

You must only wear these face masks once - you need to wear a new face mask each time you leave your room. If you run out of single-use face masks, contact the MIQF staff and they will provide you with more.

Putting on a face mask: 

1. Clean your hands.

Before you put on your face mask, wash and dry your hands or use hand sanitiser.

2. Check your face mask.

Make sure it is clean, dry and not damaged.

3. Put on your face mask.

Place the face mask over your nose, mouth and chin, and place the loops over your ears to hold the mask in place. Mould the face mask over the bridge of your nose securely.

4. Replace the face mask every 4 hours or earlier if it becomes damp, damaged or dirty.

Dispose of face masks in a rubbish bin.

5. Clean your hands.

Wash and dry your hands or use hand sanitiser.

When wearing a face mask you should avoid:

  • Touching the front of your mask.
  • Touching your face.
  • Moving your face mask.

How to remove a face mask: 

1. Clean your hands.

Before you take off your face mask, wash and dry your hands or use hand sanitiser.

2. Remove your face mask.

Take your face mask off by removing from the earloops and lift the mask away from your face.

3. Dispose of face masks in a rubbish bin.

Do not re-use or try to disinfect single-use face masks.

4. Clean your hands.

After you take off your face mask, wash and dry your hands or use hand sanitiser.

Last updated: 14 November 2021