Extra information relevant to staying in managed isolation.

Appendix 1: COVID-19 testing information

How often am I tested for COVID-19?

  • You will be tested within 24 hours of your arrival into the managed isolation facility (unless you are have arrived from a low risk country).
  • You will be tested around day three.
  • You will be tested around day 12. This test is also part of how we decide whether it’s safe for you to leave the facility.
  • You may also be tested if you become symptomatic at any point during your stay, i.e. show any of the symptoms of COVID-19 , or if someone on the same floor as you in managed isolation tests positive.

What happens when I am tested for COVID-19?

  • You will be asked to fill out a form and/or answer questions including your contact details.
  • You will have a swab taken from the back of your nose; this can be a bit uncomfortable but is not known to cause harm. It takes about 10 seconds to collect the sample.
  • You should let the person taking the swab know if you have any condition that reduces the strength of your skin, affects the ability of your blood to form clots, or if you are on blood thinning medication. If you have any of these conditions they may decide not to proceed with the test as your health is the primary concern.
  • Results may take a couple of days to come back.
  • If you are having a test on day 0/1 (i.e. within 24 hours of your arrival) or have COVID-19 symptoms, you will need to remain in your room until the test result is available.
  • There is no cost for the test.

What happens if my result is negative?

  • If your test result is negative, you will be notified via text message or a phone call, or by the on-site nursing team.
  • If the test was around day 0/1 or day 3 you’ll continue with your managed isolation stay at this facility.
  • If the test was around day 12 you’ll also be assessed to confirm if you’re low risk of having or transmitting COVID-19 and able to leave the facility once your 14-day period is complete.
  • Having a negative test means that COVID-19 was not detected at the time you were tested. It may still show up later in your stay so it’s important to continue good hygiene and isolation measures throughout the duration of your time in managed isolation.

What happens if my result is positive?

  • If you have a confirmed positive result you will be contacted in person.
  • You may be moved to another facility or area and will be required to quarantine. While this may feel distressing, you will receive a high level of clinical care from a dedicated team of health professionals.
  • Any others you have been in close contact with during your stay will also need to be moved to quarantine, and will need to quarantine for 14 days from the last day you spent time with them.
  • You will stay in quarantine for at least 14 days after the onset of COVID-19 symptoms or since the date of your test (whichever is longer) and you must be clear of COVID-19 symptoms for a minimum of 72 hours before you can leave.
  • Your minimum total stay in a managed facility will still be 14 days.

What if I start to feel unwell while I’m at the managed isolation facility?

If you develop any symptoms of COVID-19 (cough, sore throat, shortness of breath, runny nose, loss of sense of smell, or fever) during the time of your isolation or any other illness, you must notify the health staff at your facility. Please do this by phone from your room. They will assess your condition and discuss with you the appropriate next steps.

What happens to the information collected about me?

Your personal and test information will only be shared with those government agencies directly involved in managing COVID-19. We will only use and disclose your personal information if that is permitted by our privacy laws.

During the national response to COVID-19 information will be used by health agencies for the purpose of managing the COVID-19 pandemic and anonymous statistical data may be published in a public manner. You have a right to access and correct information held about you.

Where can I go for more advice?

For medical advice contact the health staff at the facility you are staying in.

For general information about the COVID-19 situation in New Zealand you can visit: link) — Unite against COVID-19 link) — Ministry of Health

Appendix 2: Discussing your travel plans

You are required to stay in the isolation facility for a minimum of 14 days.

On-site staff will call you to discuss your travel plans for when you leave the facility. To assist with this call, we encourage you to start thinking about your departure, where you are going and how you will get there.

This call will take place a few days after you arrive.

Keep the following information handy

  • If you have a home or residence to go to after your 14-day isolation period:
    • complete residential address
    • details on how you will travel from the isolation facility to your home/ residence. For example, will you take a domestic flight or will a family member come to take you home.
    • if you require a shuttle from the facility to get to the airport, please provide details about the pick-up time, total number of passengers, room number, departing flight and time.
  • If you don’t have a transport plan in place, let the on-site team know what assistance you may need to get to your home or residence.
  • Details of anybody who might be picking you up from the facility.
  • Any specific requirements for land or flight air travel that we need to know.

If you are traveling to another city, please note that once you are at the airport, and in the event that your flight is cancelled by the airline, you must liaise directly with the airline to re-book your flight. See your flight ticket for details on how you can cancel or to rebook a flight.

Appendix 3: Legal rights

Health Act 1956

If you have been required to enter this facility by a medical officer of health exercising their powers under section 70 of the Health Act 1956, it is a legal requirement for you to remain in the MIQ facility, and to report for and undergo testing as instructed. You will have been notified by a medical officer of health if this applies to you.

The information below outlines your legal rights while you are in a MIQF

You have the right to consult and instruct a lawyer at your own expense without delay. You are entitled to talk to your lawyer in a confidential environment.

You may contact a lawyer of your choosing by telephone and you are entitled to communicate with a lawyer of your choice. A telephone is available in your room that can be used to contact a lawyer.

We’re here to help if you have issues or concerns

Managed Isolation and Quarantine (MIQ) takes all complaints seriously. We believe that everyone has the right to make a complaint and for everyone concerned to be treated courteously and with respect, and given a full and fair hearing.

  • We are committed to the fair, simple, speedy and efficient resolution of complaints.
  • We recognise that any investigations  must be confidential and undertaken in good faith.
  • We will use outcomes arising from complaints as an opportunity for learning and improving our processes.

How to provide feedback

If you are currently in a MIQ facility and your expectations are not being met, you should first raise your concern with the Facility Manager or Wellbeing Coordinator.

There are a number of specialists onsite who are able to deal with a variety of issues including security, safety, health and wellbeing, and welfare support. You should contact the onsite teams first to help with your concerns.

If your concern isn’t resolved, you can raise your issue by using the Complaints Form which you can find on our complaints procedure page:

Complaints procedure

Complaints procedure

You can make a complaint by:

  • Speaking to the Site Manager or Wellbeing Coordinator within the managed isolation and quarantine facility.
  • Completing the complaints form which you can find on our complaints procedure page:

Complaints procedure

Appendix 4: How to wear and remove a face mask safely

Wear face masks that have been supplied to you at all times when outside your room and when answering your door. You must only wear these face masks once – you need to wear a new face mask each time you leave your room.

If you run out of single-use face masks, contact the MIQF staff and they will provide you with more. Do not share your face mask. The use of reusable masks and other face coverings are appropriate for when you are in an isolation or quarantine facility.

This is specific guidance for face mask use in Managed Isolation and Quarantine Facilities (MIQF). You must only wear single-use face masks that are provided by the MIQF. You must only wear these face masks once – you need to wear a new face mask each time you leave your room. If you run out of single-use face masks, contact the MIQF staff and they will provide you with more.

Putting on a face mask: 

1. Clean your hands.

Before you put on your face mask, wash and dry your hands or use hand sanitiser.

2. Check your face mask.

Make sure it is clean, dry and not damaged.

3. Put on your face mask.

Place the face mask over your nose, mouth and chin, and place the loops over your ears to hold the mask in place. Mould the face mask over the bridge of your nose securely.

4. Replace the face mask every four hours or earlier if it becomes damp, damaged or dirty.

Dispose of face masks in a rubbish bin.

5. Clean your hands.

Wash and dry your hands or use hand sanitiser.

When wearing a face mask you should avoid:

  • Touching the front of your mask.
  • Touching your face.
  • Moving your face mask.

How to remove a face mask: 

1. Clean your hands.

Before you take off your face mask, wash and dry your hands or use hand sanitiser.

2. Remove your face mask.

Take your face mask off by removing from the earloops and lift the mask away from your face.

3. Dispose of face masks in a rubbish bin.

Do not re-use or try to disinfect single-use face masks.

4. Clean your hands.

After you take off your face mask, wash and dry your hands or use hand sanitiser.

Last updated: 15 September 2021