About managed isolation and quarantine

General information about managed isolation.

Nau mai, haere mai: welcome

Kia ora, and thank you for doing your part to keep our communities safe.

New Zealand is currently working hard to stamp out a community outbreak of COVID-19. To help us continue keeping the country safe, we have implemented a system of Managed Isolation and

Quarantine Facilities (MIQFs) to prevent new cases of COVID-19 from entering our communities and preventing spread of COVID-19 among your friends, colleagues and whānau.

You are here because you have either returned a positive result for your COVID-19 test, or you are a close contact of a person who has been diagnosed with COVID-19 and are required to isolate under Section 70 of the Health Act.

COVID-19 can spread from person to person and symptoms may take time to develop. Isolating at this facility helps to keep your whānau and community safe.

This document has information you’ll find useful during your stay including how to stay safe and what needs to happen before you can leave the facility. It is updated regularly and changes may be made during your stay. The dedicated on-site staff are here to help you. Please talk to them if you have questions or concerns about any aspect of your stay.

Kia kaha and thanks for doing your bit. We leave you with this whakatauki:

"He moana pukepuke e ekengia e te waka Every rough sea can be navigated."

Managed Isolation and Quarantine facilities are safe

Managed isolation and quarantine facilities are safe and there is plenty of support for you and your whānau (family). These facilities are staffed by a team of health professionals, hotel and government personnel.

The facilities operate under an Alert Level 4 environment which is similar to a lockdown environment. This means there are strict conditions on anyone who is staying here. A number of the COVID-19 rules that you are expected to follow are legal requirements, and breaching these rules may lead to Police action. If you don’t follow the rules, there may be consequences such as additional time in isolation.

Although this facility is based in a hotel, it is not functioning as a hotel would usually. You will be given extensive support and we will do all we can to make your stay as comfortable as possible.

While you are here please be kind to hotel, health and other staff and follow their advice, guidance and directions.

How long will you be here?

If you have tested positive for COVID-19

If you have tested positive in the community you will generally be required to stay for at least 14 days.

If you test positive while you are here, you will be moved to a separate quarantine area/facility and are required to stay for at least 14 days after the onset of COVID-19 symptoms (cough, sore throat, shortness of breath, runny nose, loss of sense of smell, or fever) or since the date of your positive test (if you don’t develop any symptoms).

If you are a close contact of a person who has been diagnosed with COVID-19

You will generally be required to stay here for at least 14 days since your last contact with the person while they may have been infectious. However, depending on when you last had contact with the person who tested positive, and how quickly the person and you have been identified, your stay in the facility may be less than 14 days. That will be a decision for the health staff at the facility.

You will be tested for COVID-19 from time to time during your stay. Testing frequency will depend on your situation. In most cases, upon being identified as a close contact, you will be asked to undergo testing around day 5 and day 12 since your last contact with the person who tested positive.

When can you leave?

You are required to stay in this facility until you have been confirmed by a health practitioner to be a low risk of having or transmitting COVID-19.

Low risk of having or transmitting COVID-19 includes confirming the following criteria below.

If you have tested positive for COVID-19

  • It has been at least 10 days since you tested positive for COVID-19 (if you remain asymptomatic), or since you first developed symptoms,
  • You haven’t had any symptoms for at least 72 hours.

If you are a close contact of a person who has been diagnosed with COVID-19

  • Completed 14 days since your last contact with the COVID-19 case,
  • No symptoms consistent with COVID-19, which includes sore throat, cough, or difficulty breathing/ shortness of breath, runny nose or temporary loss of smell
  • You do not have a temperature of 38°C or higher
  • In almost all cases, tested negative for COVID-19.

You must meet these criteria to leave the facility and receive a letter confirming you have completed your stay. You will also need to complete a Quarantine Exit Form. A nurse will help you with this and sign it off. You will travel to your next destination as per your agreed travel plans.

Note: You may also be asked, or required, to stay longer if you refuse a COVID-19 test or are not considered a low risk by a health practitioner.

Contacts

We are in this together and we are committed to making your stay as comfortable as possible. If you have a query, complaint or need assistance, please contact the on-site team first. This includes the facility reception, the wellbeing team on-site or the New Zealand Defence Force staff on-site. You can contact them using the phone in your room.

There are other places you can go for information:

MIQ, fees and exemptions:

The managed isolation and quarantine website

For information on alert levels, restrictions and support:

COVID-19 website(external link)

For COVID-19 related health information:

COVID-19 health information(external link)

Immigration-related matters

Including the border exception process and individual immigration cases:

Immigration New Zealand website(external link)

For foreign nationals

If you are a foreign national you can contact your Embassy, High Commission or Consulate to seek consular assistance when in New Zealand: 

Find an Embassy or foreign representative in New Zealand on the Ministry of Foreign Affairs and Trade website(external link)

Reporting an issue

If you believe someone isn’t sticking to the rules or is behaving in a way that is likely to spread COVID-19, please report it to the on-site team – you can also report any issue on the COVID-19 website(external link).

Throughout your stay, you have the right to consult a lawyer at your own expense (see information about your rights in Appendix 3).

It’s okay to reach out

It’s okay if you’re taking things day by day. Many people find that having a conversation with a support person can really help. Your on-site team of registered nurses are available 24 hours a day, 7 days a week to support you.

If you begin to worry about you or your whānau’s (family’s) physical or mental wellbeing or have any specific health needs. You can also access a mental health clinician at your facility with the support of your on-site registered nurses if needed.

In an emergency

Each facility has a specific plan you should follow in an emergency. The floor plan and emergency exit path is displayed on the inside of your entrance door. Please familiarise yourself with it and do as on-site staff request.

During an earthquake, drop, cover and hold

If you need to evacuate (leave) your room due to an emergency such as a fire or earthquake, you must:

Wear a mask

Sanitise your hands and apply a mask before you leave your room.

Have a mask handy for such situations by keeping a spare mask near your door. Wearing a mask will help reduce the risk of spreading the virus.

Leave your belongings behind

You are more important than your belongings – your safety is our priority.

Maintain a physical distance of 2 metres from others

During an evacuation maintain physical distancing from other people and avoid contact with surfaces.

It is an offence to knowingly cause a false fire alarm or not to comply with facility instructions during an emergency. Doing so may result in prosecution.

Last updated: 15 September 2021