Welcome pack - English

Find out what you need to know about staying in managed isolation and quarantine.

"Amohia ake te ora o te iwi, kia puta ki te wheiao"
The wellbeing of the people is paramount.

Nā H.M Kiingi Tuheitia Pootatau Te Wherowhero VII

This tongikura was gifted to MIQ from the Māori King and guides us through our effort to keep you and Aotearoa New Zealand safe.

In this section

About managed isolation

General information about managed isolation.

Services in your facility

Although this facility is based in a hotel, it is not functioning as a hotel usually would. There are some basic services that these facilities provide.


While you’re in isolation, it’s important to follow some basic rules to help you stay safe and healthy.

Health screening and COVID-19 testing

Our requirements around health screening and COVID testing.

Mental health and wellbeing

Find out what supports are available to you during your stay.

Charges and exemptions

Find out about charges and exemptions for managed isolation.

Preparing to leave

What you need to know and prepare for before you leave managed isolation.

Compliments, feedback and complaints

Tell us about your stay, or if you have a complaint.

After you leave

What you need to do after you leave managed isolation.


Extra information relevant to staying in managed isolation.

Last updated: 23 December 2021