Compliments, feedback and complaints

If you are currently in a MIQ facility and your expectations are not being met, you should first raise your concern with the Facility Manager or Wellbeing Coordinator.

There are a number of specialists onsite who are able to deal with a variety of issues including security, safety, health and wellbeing, and welfare support. You should contact the onsite teams first to help with your concerns.

Making a complaint

If your concern isn’t able to be resolved by the Facility Manager or Wellbeing Coordinator within your facility, you can raise your issue by using our complaints form.

Complaints procedure

Providing feedback

If you would like to show your appreciation or provide general feedback to MIQ you can do this by completing our enquiry, feedback and suggestion form:

Enquiry, feedback and suggestion form

Last updated: 01 April 2022