Who needs to pay for managed isolation

Find out if you are liable to pay charges for managed isolation.

Flowchart showing liability for charges

The Flowchart: liability for managed isolation and quarantine charges, shows whether someone will have to pay for their managed isolation/quarantine or not.

Download the Flowchart: liability for managed isolation and quarantine charges [PDF, 218 KB]

Flowchart showing liability for managed isolation and quarantine charges

Who will have to pay

New Zealand citizens and residents

If you are a NZ citizen or resident you will be liable for a charge if:

  • you have left New Zealand, and returned, at any time after 12:01am on 11 August 2020 (when the regulations came into effect).

  • you left New Zealand before 12:01 am on 11 August 2020, and on your first return since leaving you:

    • arrive in New Zealand before 12:01 am on 1 June 2021 and intend to stay for a period of less than 90 days, or

    • arrive in New Zealand after 12:01 am on 1 June 2021 and intend to stay for a period of less than 180 days.

You will be liable for charges if you travel to any country outside a quarantine-free travel zone during the 90, or 180, day period.

The term 'New Zealand citizen or resident' means NZ citizens and residence class visa holders. It also includes Australian citizens and permanent residents who are ordinarily resident in NZ.

Temporary entry class visa holders

Charges apply to all people entering New Zealand on a temporary entry class visa, regardless of when their visa was approved or when they had booked their place in managed isolation.

Read about the changes to temporary entry class visa holders

Critical workers

Everyone who is entering on a border exception as a critical worker will have to pay for managed isolation. Their employers may pay these costs.

Read about the changes to charges for critical workers

Who will not have to pay

New Zealanders who left New Zealand before 12:01am on 11 August 2020, will not have to pay if, before 1 June 2021, they return to stay in New Zealand for 90 days or longer.

New Zealanders who left New Zealand before 12:01am on 11 August 2020, will not have to pay if, on or after 1 June 2021, they return to stay in New Zealand for 180 days or longer.

If these people travel directly to a quarantine-free travel country during this time, they will not have to pay for their stay if they have not travelled anywhere outside the quarantine-free travel zone.

Find out more about quarantine-free travel

Other people who will not have to pay

  • Partners, spouses, children under 18 and legal guardians who are isolating in the same room with a family member who does not have to pay (unless they are entering under a critical worker border exception)
  • Someone in New Zealand who goes into managed isolation to care for a person who does not have to pay
  • Refugees, including claimants, protected persons and applicants under the special immigration category for victims of domestic violence, when they enter New Zealand for the first time
  • Anyone entering New Zealand after a medical air transfer or rescue at sea
  • Patients travelling as part of the Ministry of Health’s High Cost Treatment Pool or the Ministry of Foreign Affairs and Trade’s New Zealand Medical Treatment Scheme
  • New Zealand citizens ordinarily resident in the Cook Islands, Niue or Tokelau who are travelling to New Zealand for medical treatment
  • New Zealand citizens ordinarily resident in the Cook Islands, Niue or Tokelau, travelling from a third country through New Zealand (staying less than 90 days) in order to return to the Cook Islands, Niue or Tokelau (staying at least 90 days, or 180 days from 1 June 2021)
  • People being deported to New Zealand, defined as “returning offenders” in the Returning Offenders (Management and Information) Act 2015 and any New Zealand citizen deported from Australia
  • Diplomats and consular staff, including their families, and official foreign government representatives will be exempt.

To demonstrate you are exempt, you need to complete the fee waiver application in the online portal (see below).

Complete an online fees waiver application via the customer portal

Use the customer portal to apply for a fees waiver:

  • click the link below to sign up to create an account, including a login and password.
  • once you have logged in, fill out your fees waiver application form.

You can return to the customer portal via this page at any time to check on the status of your application or resume a draft application you have saved. Bookmark the link below for quick access to the portal to see your application.

You can also use this account to make a request on behalf of someone else.

Note: The customer portal login is different from your Managed Isolation Allocation System login details you use to book your voucher.

Go to the customer portal to apply for a fees waiver(external link)

Guide to the customer portal

For the best experience use a modern browser like Chrome, Edge, Firefox, Opera or Safari.

Quarantine

If you have COVID-19, or if there is reason to believe you might have COVID-19, then you will need to stay in a quarantine facility for at least 14 days.

If you do have to transfer to a quarantine facility, and this means that you have been in isolation for more than 14 days, you will not be charged for the extra time in isolation. The charges set out are the maximum you will be charged for your total stay in managed isolation and quarantine.

Last updated: 21 June 2021