Paying your charges
Charges for staying in managed isolation and quarantine can be paid by direct deposit/internet banking or by credit card into the account specified on your invoice.
You can make a credit card payment from the MIQ Payment Portal page. Payments are accepted using Visa or MasterCard Debit and Credit cards from most major banks. This option is available for all invoices, regardless of when they were issued.
If you're making a deposit from an international bank account, please talk to your bank about how to make an International Money Transfer. The bank SWIFT code will be on your invoice.
You will not have to pay while you're in the managed isolation facility.
If you arrived before 20 August 2021 and you are liable for MIQ fees you will have 90 days from the date your invoice is issued to pay your bill.
If you arrived on or after 20 August 2021 and you are liable for MIQ fees you will have 30 days from the date your invoice is issued to pay your bill.
Receiving your invoice
We will send the invoice for your stay in managed isolation to the email address you provided us when you booked your voucher.
The email will be sent from: IsolationCharges@miq.govt.nz.
If you have not received an invoice, check your email junk mail folder.
For any issue with the Credit Card payment please contact us on:
- +64 4 931 5720 if you’re overseas (rates will apply), or
- 0800 476 647 if you’re in New Zealand (calls are free)
All enquiries are managed during regular business hours from Monday to Friday. Our Contact Centre is open from 8am to 10pm (NZST), 7 days a week