All travellers must have the legal right to enter New Zealand before booking a MIQ room

Published: 09 December 2021

The Government has decided that all travellers must have the legal right to enter New Zealand before they book an MIQ room. This means MIQ has changed the booking process.

Travellers now need to verify their travel documents (passports and visas) through their account in the Managed Isolation Allocation System before booking a room.

“This change is being made to ensure people have the authorisation to arrive in New Zealand before booking a room,” says Joint Head of MIQ Chris Bunny.

“Previously, anyone could register in the system, participate in a room release and book an MIQ room. The verification of a traveller’s eligibility to enter New Zealand, including verifying passports and visas, was completed after someone secured a voucher. The verification process is now a part of registering in the Managed Isolation Allocation System (allocation.miq.govt.nz) and uses data from Immigration New Zealand and the Department of Internal Affairs to confirm whether someone has the legal right to enter New Zealand.

"The new process for booking a room applies to people who already have an account in the system - but have not already got a room - and new registrations.

“People should have their registration and verification completed well in advance of a room release – we recommend they start the verification process now.

“The verification of details should only take a couple of minutes, however if there is an error with their details and they cannot be verified, they will not be able to book a room. This is why it is important to complete this step well in advance of a room release – give yourself plenty of time in case there are delays.”

“For people who have applied for a visa but have not yet had it granted, they will not be able to be verified. This means they will not be able to book a room until their visa has been granted.”