Supporting mental health

Information on this page can be attributed to a managed isolation and quarantine spokesperson.

Managed isolation or quarantine is a challenging time that affects people going through it in different ways.

When returnees arrive at a MIQ facility they have a health and wellbeing assessment carried out by health professionals on site, which includes questions about mental health and wellbeing. Returnees receive clear guidance on protecting their own and others’ health and wellbeing during their stay in managed isolation facilities.

This is communicated to them verbally and is reinforced in their Welcome Pack and throughout their stay.

The Welcome Pack is a booklet which is available in multiple languages. Among other things, it contains key information about mental health and wellbeing resources including online therapeutic tools and a service where returnees can speak with trained counsellors on the phone.

The on-site health teams do daily health checks, either in person or on the phone, and nurses are available 24/7 at the facilities to support returnees and help them access care. If returnees have any concerns for their health and wellbeing, it is important for them to talk with a health professional.

Their first point of contact is the on-site nurse or health staff. Returnees are also able to access a mental health clinician at their facility with the support on on-site nursing staff.   

We are continually reviewing all our practices to ensure the needs of returnees are met.

Last updated: 26 May 2021