Staff COVID-19 testing

Information on this page can be attributed to a managed isolation and quarantine spokesperson.

Testing is fundamentally the obligation of employers and employees – under the COVID-19 Public Health Response (Required Testing) Order 2020 employees are responsible for getting tested and the employer is responsible for ensuring their employees are being tested and keeping the Border Worker Testing Register information up to date.

We have a high degree of confidence that the large majority of staff working in managed isolation and quarantine facilities are being tested regularly.

Worker testing is recorded in the Border Worker Testing Register (BWTR), which is managed by the Ministry of Health. Those testing records then need to be matched up with MIQ rosters and attendance records. To ensure we can get reliable attendance data for workers we implemented a system called “WhosOnLocation” into all 31 managed isolation and quarantine facilities. Confirming who has worked in facilities and matching it with the BWTR provides us with reliable and regular records of those staff who are up to date with their testing and those who aren’t.

MIQ has a dedicated team that undertakes assurance checks to ensure employees are meeting their obligations and works proactively with employers each week to ensure testing is occurring, and also to identify if there are any barriers to testing. There will always be a certain number of staff may not have had a test on time, most of these are generally a day or two late. There can be a range of reasons for people not being tested on time, including the usual reasons people aren’t at work on any given day – and some can be exempt for a legitimate medical reason.

Some workers listed as overdue will have had tests within the required period but they do not show as compliant initially. This is because of data matching issues (where a staff member may have multiple NHIs or duplicate profiles), where the test has not been uploaded yet into the system, or the individual listed may not actually require to be tested. We know on other occasions some may have since left employment.

As such, those listed as overdue will be reported as higher than what is actually overdue, so we are confident the large majority of staff are being tested in line with their obligations. Regardless, we follow up with every employer to ensure they are aware of their obligations and ensure their staff get tested. We are also continuing to work with the Ministry of Health and employers to ensure the data is as real time as possible and any historic data issues are resolved.

Last updated: 28 July 2021