Fees and waivers

Information on this page can be attributed to a managed isolation and quarantine spokesperson.

In August 2020, fees were introduced for managed isolation and quarantine because it wasn't sustainable for the Government and tax payers to continue to fund all the costs.

Fees were introduced to share the costs of MIQ in a way that fairly reflects the benefits of having a robust system that protects the New Zealand public, and to those who enter the country.

Managed Isolation and Quarantine (MIQ) asks returnees of their intended movements after leaving isolation when they first enter the facility, including if they intend to leave the country within 90 days (from June 1 this changed to 180 days). MIQ does not track the movements of people after they've left their 14-day period of isolation, as they are free to enter the community.

If returnees arrived before 20 August 2021 and are liable for MIQ fees, they will have 90 days from the date their invoice is issued to pay their bill.

If returnees arrived on or after 20 August 2021 and are liable for MIQ fees, they will have 30 days from the date their invoice is issued to pay their bill.

MBIE can grant a full or partial waiver of fees in cases of financial hardship or other special circumstances, or arrange a deferment of payment, for temporary entry visa class holders.

MIQ sends reminders before the due date which include details of how to pay, how to apply for an instalment plan, and what to do if the person considers they are not liable or are exempt.

After the due date a further letter will be sent requesting payment. This letter also contains details about how to apply for an instalment plan.

If the person does not contact or pay, a decision will be made about the most appropriate course of action, including debt collection agency referral. This decision will be made applying a consistent set of factors and would only occur when it is 90 days or more overdue.

Data and stats about fees and waivers

As of 5 September 2021, 26,328 invoices have been issued worth $118.3 million. $85.6 million of this is now due and of this $71.6 million has been paid.

Of the total invoices sent, 1,645 are now more than 90 days overdue worth $5.4 million.

As of 5 September 2021, 9,475 waiver applications have been received. 4,901 of these have been approved, 1,550 have been declined, and 3,024 are still in progress. 

Last updated: 03 September 2021