Emergency allocations of managed isolation vouchers

Information on this page can be attributed to a managed isolation and quarantine spokesperson.

Places in managed isolation are often limited due to high demand. MIQ has an Emergency Allocation process which exists for limited situations which require urgent travel to New Zealand within the next 14 days. This is a last resort option with a very high threshold. It is important to note that people still need to complete their 10 days managed isolation.

There are currently 400 rooms per fortnight set aside for those who need to travel urgently. We will review this number over time to ensure it is sufficient to accommodate travel which is genuinely urgent while not compromising the operational safety of our facilities.


All applications for emergency allocation places in managed isolation are assessed on a case-by-case basis, against a set criteria, which includes consideration of mental health, where appropriate. 

These decisions are not easy ones to make and we are sympathetic to the distressing situations people applying for an emergency allocation are in. 

To be eligible for an emergency allocation, the travel must be time-critical, the applicant must be legally entitled to enter New Zealand and they must be willing to travel within seven days of making their application. Evidence will be required to support all applications to ensure a fair and consistent process.  

It is for this reason MIQ asks returnees applying under category 2e for a letter from a medical practitioner outlining the close relative’s terminal medical condition and an indication of life expectancy. MIQ acknowledges this information is sometimes not easily able to be established and understands that people with terminal illnesses such as cancer can have a significant range in their prognosis, ranging from weeks to months or even years. In order to facilitate the most urgent visits while our facilities are full, we do need to ask this difficult question.

Last updated: 22 December 2021