Common topics for media questions

Answers to the most requested information and data. Information on these pages can be attributed to a managed isolation and quarantine spokesperson.

In this section

Managed Isolation and Quarantine staff

On any given day there are around 4,500 people working in our 32 facilities. The number can change, based on capacity demands and the needs of returnees. Staff work in shifts, 24 hours a day, 7 days a week, 365 days a year.

Managed Isolation and Quarantine capacity

Capacity in Managed Isolation and Quarantine is measured in rooms rather than beds as regardless of how many beds are in a room it can only hold one bubble.

Exemptions from managed isolation

Managed isolation and quarantine is an important part of New Zealand’s border measures to keep COVID-19 out of New Zealand.


We have 32 facilities in 5 regions. There are currently no plans to establish managed isolation or quarantine facilities in any other locations.


Managed Isolation and Quarantine is aware that travelling around the world right now is not simple or easy and acknowledges that there are many people in really difficult situations as a result of this global pandemic.

Emergency allocations of managed isolation vouchers

Places in managed isolation are often limited due to high demand. There is a very restrictive emergency allocation criteria and this is a last resort option with a very high threshold. It is important to note that people still need to complete their 14 days managed isolation

Fees and waivers

In August 2020, fees were introduced for managed isolation and quarantine because it wasn’t sustainable for the Government and tax payers to continue to fund all the costs.

Cleaning and infection prevention

Managed Isolation and Quarantine takes the safety of workers and their families, whānau and broader communities very seriously.

Quarantine free travel to New Zealand

Quarantine-free travel is expected to “free up” a maximum of 1,000-1,300 rooms in MIQ facilities each fortnight.

Staff vaccination

From 5 June 2021 all work in MIQ facilities will be undertaken by fully vaccinated workers.

Staff COVID-19 testing

Testing is fundamentally the obligation of employers and employees – employees have to front up to the test and the employer has to take responsibility for ensuring they have accurate records on who has been tested.


From 11.59pm on 28 April a new ‘very high risk country’ category was introduced in order to significantly reduce the number of infected people flying to New Zealand.

Returnees who refuse testing

The legal basis for returnees entering isolation or quarantine when entering New Zealand is included in the COVID-19 Public Health Response (Isolation and Quarantine) Order 2020.

Supporting mental health

Managed isolation or quarantine is a challenging time that affects people going through it in different ways.

Last updated: 26 May 2021