Common topics for media questions

Answers to the most requested information and data. Information on these pages can be attributed to a managed isolation and quarantine spokesperson.

In this section

Cleaning and infection prevention

Managed Isolation and Quarantine takes the safety of workers and their families, whānau and broader communities very seriously.


On 10 March 2022 the Government announced that with our borders opening, 28 of the current 32 facilities will return to being hotels by the end of June.

Fees and waivers

We take the recovery of the money owed for MIQ stays very seriously. Fundamentally it is taxpayers money and people should repay what they owe.

Group allocations

The group allocation process for MIQ was established in February 2021. All group allocations were decided by the Border Exception Ministerial Group, which was led by the Minister of Immigration, and implemented by MIQ.

MIQ staff

At its peak of operations, MIQ had around 4,500 people working in our 32 facilities. The number changed based on capacity demands and the needs of returnees. Staff work in shifts, 24 hours a day, 7 days a week, 365 days a year.

Self-Isolation Pilot

The Self-Isolation Pilot ran from 30 October to 18 December 2021 and tested some of the systems and processes that would be needed to roll out self-isolation more widely.

Staff COVID-19 testing

Testing is fundamentally the obligation of employers and employees – under the COVID-19 Public Health Response (Required Testing) Order 2020 employees are responsible for getting tested and the employer is responsible for ensuring their employees are being tested and keeping the Border Worker Testing Register information up to date.

Staff vaccination

All work in MIQ facilities is undertaken by vaccinated workers.

Last updated: 11 February 2022