Contact us

If you have a question, some feedback or a suggestion, or if you want to make a complaint.

Before calling us

Preferred arrival date not available?

You must arrange your travel around the dates available on the Managed Isolation Allocation System(external link).

Is your flight not showing up?

Contact the airline to confirm the flight is still going ahead and ask them to update their flight schedule with us.

Find out what to do if your flight is cancelled or rescheduled(external link)

Made a mistake with your details on your voucher?

Email: and include in your email a copy of your voucher and your requested changes.   

Do you wish to apply for an exemption?

Find out about exemptions for exceptional circumstances and complete the form

Are you in a managed isolation or quarantine facility and have a question or concern?

You should first raise your concerns with the Facility Manager or Wellbeing coordinator at your facility.

If you need language assistance, your Facility Manager or Wellbeing Coordinator can arrange an interpreter for you.

Make a complaint

How to contact us

Unfortunately, we do not have the ability to book a space or find available dates on your behalf.

If you have any other type of enquiry, feedback or a suggestion you can:

  • call us on +64 4 931 5720 if you’re overseas (rates will apply) or 0800 476 647 if you’re in New Zealand (calls are free), or
  • submit your enquiry, feedback or suggestion using our form:

    Enquiry, feedback and suggestion form

All enquiries are managed during regular business hours from Monday to Friday. Our Contact Centre is open from 8:00 am to 10:00 pm (NZST), seven days a week.

Foreign nationals

Foreign nationals can contact their Embassy, High Commission or Consulate to seek consular assistance when in New Zealand.

Find an Embassy or foreign representative in New Zealand on the Ministry of Foreign Affairs and Trade website.(external link)

Social media

You can also follow us on social media:

 Facebook (external link)
Twitter(external link)

Language assistance available

If you have a hearing or speech impairment, you can contact us using New Zealand's Relay Services.

Find out more about the New Zealand Relay Services(external link)

Our enquiry, feedback and suggestion form

All enquiries are managed during regular business hours from Monday to Friday.