Contact us

We have a range of ways for getting in touch with us if you have an enquiry, feedback or a complaint:

  • You can call us on +64 4 931 5720 if you’re overseas (rates will apply) or 0800 476 647 if you’re in New Zealand (calls are free).
  • Our Contact Centre is open from 8:00 am to 10:00 pm (NZST), seven days a week.
  • Or submit your enquiry, feedback or complaint using the form below. All complaints are managed during regular business hours from Monday to Friday.

Language assistance available

If you call us and English isn’t your first language, say the language you speak and we will connect you to an interpreter – do not hang up while you are being connected.

If you’re deaf or hearing impaired, you can use Video Relay Service to get in touch with us.

Video Relay Service(external link)

In managed isolation or quarantine already?

If you are currently in a managed isolation or quarantine facility and your expectations are not being met, you should first raise your concerns with the Facility Manager or Wellbeing Coordinator at your facility.

There are a range of specialist staff onsite who are able to deal with issues including security, police, health and wellbeing and welfare support. You should contact the onsite staff first to help you with your concerns.

If you need language assistance, your Facility Manager or Wellbeing Coordinator can arrange an interpreter for you.

If your concern isn’t resolved, or you are not currently in a managed isolation or quarantine facility, you can raise your issue by using the Complaints Form below.

Learn about our complaints procedure

Our enquiry, feedback and complaint form

MIQ is a group within the Ministry of Business, Innovation and Employment (MBIE). We may need to share the details of your complaint with other government agencies involved in managing our facilities to get it resolved. Do you consent for MBIE to do this?

Note

This may mean we are not able to resolve your complaint. If it becomes apparent this consent is necessary to further the investigation, we may ask again for your consent.

Your privacy is important to us

By submitting this form, we will collect personal information from you including your name, contact details and information you give us about your complaint. Besides our staff, we may share this information with other organisations involved in managed isolation and quarantine facilities to answer your enquiry or resolve your complaint, unless you expressly tell us not to do so.

Calls to our Contact Centre and to the Telephone Interpreting Service are recorded for quality and training purposes.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. You can do that by using the above form.