Before calling us
Preferred arrival date not available?
You must arrange your travel around the dates available on the Managed Isolation Allocation System(external link).
Is your flight not showing up?
Contact the airline to confirm the flight is still going ahead and ask them to update their flight schedule with us.
Made a mistake with your details on your voucher?
Email: firstname.lastname@example.org and include in your email a copy of your voucher and your requested changes.
Do you wish to apply for an exemption?
Are you in a managed isolation or quarantine facility and have a question or concern?
You should first raise your concerns with the Facility Manager or Wellbeing coordinator at your facility.
If you need language assistance, your Facility Manager or Wellbeing Coordinator can arrange an interpreter for you.
Make a complaint
How to contact us
Unfortunately, we do not have the ability to book a space or find available dates on your behalf.
If you have any other type of enquiry, feedback or a suggestion you can:
- call us on +64 4 931 5720 if you’re overseas (rates will apply) or 0800 476 647 if you’re in New Zealand (calls are free), or
- submit your enquiry, feedback or suggestion using our form:
All enquiries are managed during regular business hours from Monday to Friday. Our Contact Centre is open from 8:00 am to 10:00 pm (NZST), seven days a week.
Foreign nationals can contact their Embassy, High Commission or Consulate to seek consular assistance when in New Zealand.
You can also follow us on social media:
Language assistance available
If you call us and English isn’t your first language, say the language you speak and we will connect you to an interpreter – do not hang up while you are being connected.
If you’re deaf or hearing impaired, you can use Video Relay Service to get in touch with us.
All enquiries are managed during regular business hours from Monday to Friday.