Contact us
If you have a question, some feedback or a suggestion, or if you want to make a complaint.
If you are in an MIQ facility
You should first raise your concerns with the Facility Manager or Wellbeing coordinator at your facility.
If you need language assistance, your Facility Manager or Wellbeing Coordinator can arrange an interpreter for you.
How to contact us
Complaints
If you wish to make a complaint please use our complaint form:
Managed isolation and quarantine complaint form
Enquiries, feedback or suggestions
If you have an enquiry, feedback or a suggestion you can use our form:
Enquiry, feedback and suggestion form
Foreign nationals
Foreign nationals can contact their Embassy, High Commission or Consulate to seek consular assistance when in New Zealand.
Find an Embassy or foreign representative in New Zealand on the Ministry of Foreign Affairs and Trade website:
Embassies — Ministry of Foreign Affairs and Trade
Language assistance available
If you have a hearing or speech impairment, you can contact us using New Zealand's Relay Services.
Find out more about the New Zealand Relay Services
Our enquiry, feedback and suggestion form
All enquiries are managed during regular business hours from Monday to Friday.