We have a range of ways for getting in touch with us if you have an enquiry, feedback or a complaint:
- You can call us on +64 4 931 5720 if you’re overseas (rates will apply) or 0800 476 647 if you’re in New Zealand (calls are free).
- Our Contact Centre is open from 8:00 am to 10:00 pm (NZST), seven days a week.
- Or submit your enquiry, feedback or complaint using the form below. All complaints are managed during regular business hours from Monday to Friday.
Language assistance available
If you call us and English isn’t your first language, say the language you speak and we will connect you to an interpreter – do not hang up while you are being connected.
If you’re deaf or hearing impaired, you can use Video Relay Service to get in touch with us.
In managed isolation or quarantine already?
If you are currently in a managed isolation or quarantine facility and your expectations are not being met, you should first raise your concerns with the Facility Manager or Wellbeing Coordinator at your facility.
There are a range of specialist staff onsite who are able to deal with issues including security, police, health and wellbeing and welfare support. You should contact the onsite staff first to help you with your concerns.
If you need language assistance, your Facility Manager or Wellbeing Coordinator can arrange an interpreter for you.
If your concern isn’t resolved, or you are not currently in a managed isolation or quarantine facility, you can raise your issue by using the Complaints Form below.
Our enquiry, feedback and complaint form